Unified Desktop Support Technician
On site
Southend-On-Sea, United Kingdom
Full Time
15-04-2025
Job Specifications
Job Summary
The Unified Desktop Support technician will work within a team of 9-12 located across all hospital sites at MSE with the main objective of replacing all End User equipment identified for replacement in a given financial year.
The End User estate is made up of tens of thousands of different asset types including but not limited to iPods, iPads, Desktop PCs, Laptops, Monitors, TVs, AV Equipment, Unified Comms handsets and peripherals.
Unified Desktop/Windows 11 Support Technicians are responsible for the provision of expert advice across a range of information technology areas such as application, training, and hardware support.
The role requires a good understanding and application of customer service throughout the lifecycle of requests.
Support Technicians will be expected to support Engineers in all work relating to Windows operating system readiness and upgrades from reporting to implementation. This will involve installing hardware and testing systems. Developing user and support documentation relating to the equipment refresh where End User guides do not exist. Subsequently there is a requirement for communication and documentation skills, the individual will be expected to process confidential data, use remote support applications and work within Trust Information security policies.
Main duties of the job
Proving MSE Site-Wide support at a 1st line level for all Trust supported systems and equipment, including logging the issue, fault finding and implementing a resolution where possible liaising with Unified Desktop Engineers when required.
Logging requests or assisting users to log their own requests ensuring that the minimum data set required for any given request is met.
Managing End User expectations through a structured SLA and Priority system while providing meaningful updates and information throughout the lifecycle of the request. The Support Technician will be expected to convey complex technical information to members of staff in a non-technical fashion.
Responsible for the building of new devices. Basic Troubleshooting.
Disposing of equipment following the correct disposal process.
Ensuring any deliveries received on site are accurate and stored securely. Any relevant tasks as directed by the UD/Refresh Team Leaders'
Producing customer user guides to assist customers throughout their journey.
Develop excellent IT skills to provide customer support and supporting customers with their new device
Participate in the rotational rota, covering the hours of 8.00 a.m. - 5.00 p.m. 5 days per week as outlined by the Service Manager.
Advocate positive change to End Users such as the use of a self-service portal, web chat, FAQs and other collaboration platforms.
About Us
We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Date posted
11 April 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£26,530 a year Per Annum
Contract
Fixed term
Duration
24 months
Working pattern
Full-time
Reference number
390-COR-SO-0445
Job locations
MSE
Comet Way
Southend-On-Sea
SS2 6GE
Job Description
Job responsibilities
Please refer to the attached job description for more details on this varied and rewarding role.
We look forward to your application!
Responsibilities
Job description Job responsibilities
Please refer to the attached job description for more details on this varied and rewarding role.
We look forward to your application!
Person Specification
Interest in IT Essential
Achieved minimum grade of IT of C
Must be able to attend all MSE sites Essential
Either Driving Licence or access to Public Transport
Person Specification Interest in IT Essential
Achieved minimum grade of IT of C
Must be able to attend all MSE sites Essential
Either Driving Licence or access to Public Transport
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Mid and South Essex NHS Foundation Trust
Address
MSE
Comet Way
Southend-On-Sea
SS2 6GE
Employer's website
https://www.mse.nhs.uk (Opens in a new tab)
About the Company
Official feed for Mid and South Essex NHS Foundation Trust. Here to chat Monday -Friday 9-5pm. Our new Trust values: excellent compassionate respectful Know more
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