Information Technology Support Analyst
Remote
United Kingdom
Full Time
15-04-2025
Job Specifications
The Vacancy
Are you a Support Analyst looking to join an organisation where what you do genuinely makes an impact? This is an opportunity to support key business systems that support our goal of positively impacting the health and wellbeing of the UK population.
This role sits within a part of the IT support team responsible for supporting multiple business areas and products. Your main focus will be will be acting as a second / third line support, working closely with the users, development team and technical services.
We are a collaborative team, we work hard and are passionate about what we do, but we ensure we have fun along the way. If this sounds like something you want to be a part of then apply today!
What you’ll do
We believe in the power of technology to make healthcare faster, better, and more accessible to all, and therefore you will play a key part in supporting us in making it happen!
Other key responsibilities and accountabilities will include;
Provide detailed second / 3rd line operational support, investigation, and analysis of system issues
Liaise with the users to understand the background of the issues and how they use the system to help determine possible causes of an issue.
Working with the internal systems and project teams to help determine the priority of bug fixes and enhancements.
Take a key role within any Major Incident of the key internal systems.
Manage configuration of roles, permissions, and security
Provide reports on utilisation and resolution time of detailed issues raised.
Who you’ll be
You will have experience working in 2nd and 3rd line support and you will be comfortable working in a team.
We want you to be able to have a growth mindset, take ownership and accountability for what you are doing and be keen to learn new skills.
Here, we are advocates for promoting the ability to think freely and creatively. We want you to have a curious nature, looking at improvements and efficiencies
Other key skills we are looking for you to demonstrate include;
Previous IT support experience
Change management knowledge
Ability to learn quickly
Ability to easily understand business processes and system configuration
Motivated
Strong investigation, analytical and diagnostic skills
If this sounds like you, then apply today and find out more why Optum UK is a great place to be!
Equality, Diversity, and Inclusion
At Optum UK, we are committed to providing an inclusive, equitable culture where people feel able to bring their whole selves to work and to reach their full potential. This is a foundation stone of Optum UK, anchoring the employee cycle from recruitment through to ongoing personal development and genuine, continuous two-way employee engagement, supported by our company values which determine everything we do.
Optum UK is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law. We will always work to accommodate individual needs during your application journey. If you require any adjustments, please advise the talent team.
About the Company
We’re a leading, technology-enabled health services business. Our mission is clear: to help people live healthier lives and make the health and care system work better for everyone. Know more
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