Customer Success Manager
Remote
London, United Kingdom
Full Time
15-04-2025
Job Specifications
About Us
At C-Link, our SaaS platform is the easiest way for Main Contractors / construction companies to manage subcontractors and construction work on the market. The tool facilitates quality construction procurement by automating and streamlining key commercial construction processes rather than using word, excel and dropbox which is what are traditionally used in the industry.
The Role
We are looking for an organised, determined, and passionate Customer Success Manager to join our C-Link team.
As Customer Success Manager, you will own the relationship and journey with new and existing C-Link Customers from joining, onboarding through to renewal and craft the ultimate customer success journey.
With a varied customer journey, the role is highly diverse. Working with the sales team during handover, you will introduce Customer Success and gauge an understanding of their longer-term requirements and regularly provide feedback to the product team with customer feedback to ensure the evolution of a customer-centric product.
What You'll Be Doing
Own and manage customer relationships end-to-end—from onboarding and adoption through to ongoing value delivery and renewal
Deliver against a strategic success framework that helps customers maximise the value of our platform
Proactively understand customer goals, challenges, and desired outcomes, offering creative and tailored solutions to drive their success. Act as the customer voice within C-Link, sharing feedback with Product and collaborating with other teams (e.g. Marketing, Support) to improve our offering
Gather and analyse quantitative usage data and insights to help identify best practices, improve engagement, and inform product development
Liaise with technical support to ensure customer issues are resolved within agreed SLAs
Champion customer success stories by working with Marketing to develop case studies and share learnings across the business
Gather feedback from customers or prospects and share it with internal product and development teams.
About You
You have experience in a customer success role, ideally in a fast-paced B2B SaaS environment
You're passionate about helping customers realise value and are skilled in identifying and solving problems
You have strong analytical thinking and can translate customer insights into actionable feedback for internal teams
You thrive in collaborative environments but are also confident working independently and taking ownership
You're highly self-motivated, ambitious, and adaptable—happy to roll up your sleeves to get the job done
You're a strong communicator with the interpersonal skills to build and maintain meaningful customer relationships
You're curious, open to feedback, and excited about learning and growing with a fast-moving business
The Perks
A flexible, supportive work-life balance
Regular team-building events to stay connected and celebrate wins
25 days of annual leave, plus public holidays
Commission structure for all renewed accounts under your management
The chance to make a meaningful impact in a company that's scaling fast—with real opportunities to grow your career alongside us
About the Company
Developers and Main Contractors use C-Link to find subcontractors, automate tenders and contracts, control construction programme, and improve profitability. With C-Link you can: * Instantly connect with vetted subcontractors - C-Link does the legwork to vet subcontractors. Even better, you don't need to go looking for these subcontractors to price for your work; they come to you. * Manage your subcontract supply chain - You can store all subcontractor contact details and essential documentation on one, easy to access por... Know more
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