Field Support
On site
Chester, United Kingdom
Freelance
14-04-2025
Job Specifications
Location: Chester, UK
Level: L1+
Skills: FSO with Audio Video experience
Ø Keywords for profile : Field Support, Smart Hands Support, Audio Video support
Ø Skill : Level 1+ Troubleshooting, Support end users, Build laptops, Inventory assets,
Ø Technologies and Tools: MS Teams, ServiceNow, MS Office, AV equipment from Crestron, Logitech
Ø Work Location : Chester, UK
Ø Workdays / Presence in office: 100% . No Remote.
Ø Essential : UK driving license
Job Description
Job Summary: The Field Support Technician will primarily support users in an office environment, handling IT issues, asset inventory, imaging and refreshing, and troubleshooting common problems. Additionally, the technician will assist with audio and video equipment setup and maintenance.
Key Responsibilities
Provide on-site and remote technical support to users, addressing IT issues related to hardware, software, and network connectivity.
Manage asset inventory, including tracking, updating, and maintaining records of IT equipment.
Perform imaging and refreshing of computers and other devices to ensure they are up-to-date and functioning properly.
Troubleshoot and resolve common IT issues, such as printer problems, software errors, and network connectivity issues.
Assist in the setup, maintenance, and troubleshooting of audio and video equipment, including projectors, microphones, and video conferencing systems.
Support live events by operating AV systems and addressing any technical issues that arise.
Collaborate with senior technicians and IT staff to resolve complex issues and improve support processes.
Provide excellent customer service by addressing client inquiries and concerns promptly and professionally.
Maintain accurate records of support requests, resolutions, and equipment maintenance.
Qualifications
High school diploma or equivalent; technical certifications or coursework in IT or AV technology is a plus.
Proven experience in providing IT support in an office environment.
Strong problem-solving skills and attention to detail.
Basic understanding of audio and video equipment and their functions.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Willingness to travel to various client locations as needed.
Ability to lift and carry equipment up to 50 lbs.
Note: Freshers from a technical education background with at least one year experience are encouraged to apply. They would need to demonstrate a very high learning curve for this role.
Preferred Skills
Familiarity with video conferencing platforms and common office tools and operating systems.
Basic knowledge of networking and cabling.
Experience with asset management software and IT service management tools.
Familiarity with life sciences or healthcare / pharma environment and thus familiarity with HIPAA standards
About the Company
W3Global is a leading provider of end-to-end consulting services, empowering businesses to achieve their strategic goals and optimize their operations. With over 15 years of experience, we have a proven track record of delivering innovative and effective solutions across a wide range of industries. Our Mission At W3Global, we are committed to helping businesses of all sizes achieve their full potential. We believe that by combining our deep industry expertise with our innovative approach, we can deliver exceptional results... Know more
Related Jobs
- Company Name
- Chapman Tate Associates
- Job Title
- Android Developer
- Job Description
- Android Developer (Kotlin) – Immediate Start | Hybrid (2 days onsite) | Outside IR35 Chapman Tate Associates is seeking a highly experienced contract Android Developer (Kotlin) to join our client on a critical short-term project. This is an exciting opportunity to apply your expertise in Android architecture and development to make a real impact on a live, customer-facing mobile application. The Role: You’ll be brought in to audit an existing Android application, identifying the root causes behind re-occurring customer issues. You'll conduct a deep dive into code quality, app architecture, and performance—then provide clear, actionable recommendations to help improve the overall user experience and stability of the app. What You’ll Need: Extensive experience as a Senior Android Developer, working on large-scale, user-centric apps. Proven skills in Kotlin and the modern Android development stack. Strong grasp of Android application architecture, lifecycle management, and UI/UX design best practices. Confidence to critically assess existing codebases and suggest improvements. Ability to communicate complex technical insights to both tech and non-tech stakeholders. Details: Contract: Initially 3 Months (with potential for extension) Location: Hybrid/2 Days on site in Essex (UK-based candidates preferred) Start Date: ASAP Day Rate: Competitive (DOE) Apply Now to work on a meaningful project where your insights will directly influence the experience of thousands of users who depend on our clients’ systems.
- Company Name
- Ubique Systems
- Job Title
- Data Support Admin
- Job Description
- Key Responsibilities: Databricks Platform Support: Provide daily support for the Databricks platform running on AWS. Ensuring data security and access controls are setup and maintained Monitor and troubleshoot clusters, workspaces, jobs, and other Databricks resources Familiar with setting up and using medallion architecture, and the unity catalog Handle incidents, requests, and changes in Databricks environments. Collaborate with engineering and DevOps teams to resolve complex platform issues. Familiarity with Databricks ML flows and monitoring Performance Tuning & Optimization: Analyse workloads and optimize Databricks clusters for performance and cost-efficiency. Recommend best practices for efficient Spark job execution and data processing. AWS Infrastructure Management: Manage and configure AWS services (e.g., S3, EC2, IAM, Lambda) that integrate with Databricks. Ensure proper security configurations and compliance with AWS standards. Manage networking, security groups, and VPCs related to Databricks setup. Automation & DevOps: Develop and maintain automation scripts for platform maintenance and monitoring. Work closely with DevOps teams to automate cluster management, scaling, and infrastructure provisioning. Implement CI/CD pipelines for Databricks deployments using tools like Jenkins, Git, or Terraform. Qualifications: Bachelor’s degree in computer science, Information Technology, or related field. and 5+ years of experience supporting Databricks or similar data platforms. Strong expertise in Databricks on AWS: cluster management, job execution, Spark optimization. Hands-on experience with AWS services like EC2, S3, IAM, Lambda, RDS, VPC. Proficiency in Python, Scala, or SQL for data engineering tasks. Solid understanding of Apache Spark, ETL pipelines, and big data processing. Familiarity with DevOps practices, automation tools (Terraform, Ansible), and CI/CD pipelines. Experience with monitoring and logging tools (CloudWatch, Datadog, or similar). Strong problem-solving and troubleshooting skills. Excellent written and verbal communication skills
- Company Name
- Journi
- Job Title
- Senior WPF Developer
- Job Description
- Location: Hybrid Duration: 12 months (with possibility of permanent employment with the end client) As a Senior WPF Developer, you will be part of a team dedicated to data analysis in the industry. You will be responsible for designing, developing, and optimizing applications using WPF, .NET 8/9, Prism framework, and MVVM patterns to create robust, performant and user-friendly interfaces. You will work closely with the client's team to deliver solutions that meet their requirements. Responsibilities: Develop and maintain desktop applications using WPF and .NET technologies. Collaborate with the development team to design efficient and scalable solutions. Participate in code reviews and unit testing. Research and propose innovative technological solutions. Requirements: Demonstrable experience in application development with WPF (5+ years). Solid knowledge of .NET 8/9, Prism framework, and MVVM pattern. Ability to work autonomously. Professional English proficiency. Employment Conditions: Type of collaboration: Freelance (contractor) Salary: To be defined based on candidate's experience. Location: Hybrid (with at least one monthly visit to the customer's offices in Aberdeen, Scotland) Schedule: Flexible, full-time. Selection Process: Video interview: Record a short video (less than 5 minutes) to introduce yourself. Technical Interview: Duration: 1 hour and 30 minutes. Evaluation of language proficiency and technical knowledge through a technical test in English. This interview will be conducted by a team member and the team lead. Interview with the Human Resources Team: Duration: 30 minutes. Evaluation of attitude and alignment with company values. Skills assessment. This is a full-time contract position. No subcontractors or agencies, please.
- Company Name
- Infoplus Technologies UK Limited
- Job Title
- Senior Hadoop Developer
- Job Description
- Job Description: Role and Responsibilities: Ensure timely delivery of the project along with all the setup on AWS cloud, complying with all the local and international regulations Ensure smooth execution of the Pilot project Ensure smooth handover of project to the client. Requirements: Experience – 6+ years Experienced with Scala (preferred) / Java as the primary programming language Strong background in AWS Strong SQL Skills Experienced with Apache Spark, Hadoop, MySQL, Cassandra Experience working with Kafka Has previously built large data pipelines on AWS ecosystem