User Support Technician

On site

Brussels, Belgium

Full Time

08-04-2025

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Job Specifications

The User Support Technician is responsible for resolving incidents or issues encountered by users at their designated IT workstation.

Key Responsibilities:

Incident Management:
Identify and analyse incidents reported by users.
Resolve incidents within your area of expertise either remotely or in person using the provided documentation.
Manage the flow of users visiting the IT Corner, especially during peak times, by effectively communicating and providing excellent customer service.
Escalate unresolved issues to the appropriate support group.
Provide advice to users and ensure their satisfaction.

Request Management:
Fulfil planned user requests within the expected timeframes.
Perform installations, removals, relocations, and modifications of hardware or software configuration elements.
Handle the initial management of used items, including cleaning, storage, packaging, and returns.

Documentation and Reporting:
Provide comprehensive reporting of all activities in the tools provided and to your direct manager.
Update asset management or stock management information in the relevant tools.
Contribute to the improvement of documentation through feedback.

Working Hours:
Presence between 08:00 and 17:00 for the IT Corner (on-site workstation support).

Skills required
MS Windows 10/11 - general knowledge
O365 - General knowledge
Intune - Basic knowledge
Laptops & mobiles devices (Android, iOS)
ServiceNow

About the Company

Econocom Group, founded 50 years ago, has been a pioneer in supporting businesses in their digital transformation. Econocom supplies, finances and provides managed services for workplace, audiovisual and infrastructures. This includes equipment purchasing, configuration and customization, maintenance and repair, refurbishment and end-user support. Operating in 16 countries with over 8,450 employees, Econocom achieved €2.744 billion in revenue in 2024. The group is listed on Euronext Brussels and is part of the Tech Leade... Know more

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