Dynamics CRM Support Analyst
Remote
United Kingdom
£ 50,000 / year
Full Time
04-04-2025
Job Specifications
As a Dynamics CRM Support Analyst, you will play a key role in delivering top quality technical support to customers, ensuring problems are resolved in a timely manner. Engaging with stakeholders both internal and external and contribute to the continuous improvement of support processes.
Skills & Experience:
Experience of supporting MS Dynamics CRM
Strong communication skills required
Proven experience working within a technical support role
Good understanding of IT implementation and support processes
Knowledge of ticketing systems and escalating procedures
Experience and familiarity with ITIL or any other service management frameworks (desirable)
Good knowledge of Microsoft Technologies, including Azure
Fully remote working, however there is a requirement to do client visits as and when required although majority of work is done remotely.
About the Company
Hancock & Parsons was founded in 2010 to focus on recruiting primarily, but not exclusively for the Microsoft Partner Community We have firmly established ourselves as recruitment specialists in this space through our deep understanding of the market and an unwavering commitment to understanding our client’s needs. We keep up to date with the latest Microsoft technology stack and fully understand the personality traits required for candidates to fit into a consultancy environment. Over the past 14 years we are proud to ha... Know more
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