Senior Technical Program Manager, Ops Technology
Remote
London, United Kingdom
Full Time
05-04-2025
Job Specifications
About MoonPay
Hi, we’re MoonPay. We’re here to onboard the world to Web3.
Why? Because we think Web3 is a unique and democratising technology. It gives people back control of their money, digital identity, data, and property like nothing else before it.
What We Do
We’re the leading infrastructure company in Web3. This means we offer our partners everything from payment solutions (we call them 'Ramps') to minting software for digital collectibles, like NFTs. And over 20 million people around the world now trust our products — just take a look on Trustpilot.
We’re also big on collaborations. And we've worked on stunts, drops, and partnerships with some of the world's most prestigious and forward-thinking brands.
But that’s not all. We have also built our own consumer app because we wanted to see if we could build a better Web3 account. It’s taken off in a big way, and we're working hard to continually improve it and to strive for perfection.
So whatever your background, we’re sure there’s something for you here. Come help us build the future of Web3 and digital ownership.
About The Opportunity
In this role, you will be joining the Product Operations team. Our team works directly with product management, engineering, and policy teams on the company’s top priority initiatives. Product Operations is responsible for building strong connections with user-facing teams (e.g. customer experience, partnership), ensuring a tight product feedback loop, and coordinating high quality launches. The team is deeply rooted in customer empathy using MoonPay products and leverages data insights to help set strategy and direction.
What you will do
Drive top company priorities from inception to launch in partnership with Product, Engineering, Operations, Legal, Compliance and others
Own the internal tooling strategy for Operations, which includes internal engineering charter and external SaaS tools (e.g. Amazon Connect)
Develop, implement, and iterate on program management techniques, frameworks, and KPIs to achieve goals with well defined success measurements
Drive major improvements to how the teams you work with communicate and operate to significantly increase the productivity and efficiency of the teams
Provide hands-on program management during analysis, design, development, testing, implementation, and post implementation phases
Define and create high quality written proposals, communications and documentation
Leverage data and acquired knowledge to drive strategic decisions across senior leadership
Deep knowledge on developing tools to help scale complex operational challenges. Ability to analyze complex support flows and provide recommendations for process, policy and product improvements
Operating autonomously across multiple teams, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner
Build partnerships, design feedback loops, and create coordination points with regional go-to-market and product teams
About You
The right candidate for this role is enthusiastic about creating stellar customer experiences and building a world class team. You are detail oriented, with a desire to continuously improve operational processes. You are action-oriented and can move quickly to meet the evolving needs of a fast-paced organization. You are passionate about streamlining complex programs, mentoring high performers and enjoy being a culture carrier for your organization.
What you will need…
Proven experience owning the Ops Technology strategy that includes building seamless and high efficacy internal tools for front-line agents to support customers and deep integrations across our external SaaS tooling stack (Amazon Connect)
Skills to analyze complex support flows, leverage data for strategic decisions, and provide recommendations for process, policy, and product improvements
Ability to build partnerships, design feedback loops, and effectively communicate across multiple teams (Product, Engineering, Operations, Legal, etc.)
Ability to define and create high-quality written proposals, communications, and documentation
Most importantly, though, you will embody the core principles that everyone here at the MoonPay lives by. Our “BLOCK Values” are at the heart of everything we do - and they are…
B - Be Hungry
L - Level Up
O - Own It
C - Crypto Curious
K - Kaizen
MoonPay Perks
Equity package
Unlimited holidays
Paid parental leave
Annual training budget
Home office setup allowance
Monthly budget to spend on our products
Working in a disruptive and fast-growing industry where the possibilities are endless
Freedom, autonomy and responsibility
Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot.
Please let us know if you require any accommodations for the interview process, and we’ll do our best to provide assistance.
Commitment To Diversity
At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence.
MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process.
Please be aware that MoonPay does not request an AI-led interview without seeing a recruiter or team member from MoonPay on video call. We won't ask for your personal identification documents or any money from you during your interview process with us. Be fraud smart! If you receive an email - claiming to be from MoonPay - but from an email address ending in anything other than @moonpay.com, please be aware that this is not us.
About the Company
We are MoonPay. Architects of the future, inventors, artists, and authors of innovation. Our vision? To unlock digital ownership for everyone. We are onboarding the world to Web3, where people can own and control their digital identity, data, property, and money. MoonPay is the world’s leading Web3 infrastructure company. We provide end-to-end solutions for payments, enterprise-scale smart contract development, and digital asset management. Many of the world's most iconic brands rely on MoonPay to power their Web3 strategi... Know more
Related Jobs
- Company Name
- Barrington James
- Job Title
- Production Performance Analyst
- Job Description
- Barrington James are recruiting for a Production Performance specialist for our Client who is well known within their field and rapidly growing. Role Purpose: As a Production Performance Specialist, you will analyze production targets, volumes, and yields to ensure alignment with organizational goals. You will focus on optimizing production processes by conducting a comprehensive analysis of production flows and outputs, providing insights to drive continuous improvements. Key Responsibilities: Analyze production targets, volumes, and yields against organizational objectives. Conduct in-depth analysis of production flows and outputs to assess performance. Identify and analyze performance indicators to recommend process improvements. Collaborate with cross-functional teams to gather data and insights. Develop and maintain reports and dashboards to monitor production performance. Provide actionable recommendations based on data insights. Work with production teams to implement and evaluate process changes. Stay current on industry trends and best practices in production analysis. Qualifications and Skills: Bachelor’s degree in business administration, economics, engineering, or a related field. Strong analytical skills and attention to detail. Proficiency in data analysis tools and techniques. Excellent communication and interpersonal skills. Ability to work both independently and collaboratively in a fast-paced environment. Strong problem-solving and solution-oriented mindset.
- Company Name
- Innovate
- Job Title
- Senior Embedded Engineer
- Job Description
- Senior Embedded Software Engineer An exciting opportunity for a Senior Embedded Software Engineer to develop high-performance embedded systems. Key Responsibilities: Design, develop, and maintain embedded Linux software for modems. Implement efficient and reliable C++ code for embedded applications. Focus on Linux kernel and driver development for hardware interfaces and peripherals. Optimize performance and memory usage on resource-constrained systems. Collaborate with hardware, firmware, and cross-functional teams on system architecture and software requirements. Develop low-level Linux drivers and software components. Use Jira for issue tracking and project coordination. Employ Git for version control using best practices. Perform testing, debugging, and validation of embedded software. Participate in code reviews and maintain documentation. Stay up to date with embedded development and Linux technologies. Apply knowledge of IP networking protocols like DHCP, NAT, PPP, and iptables. Qualifications: Degree in software/electronic engineering. Strong embedded systems experience. Self-driven, innovative, and collaborative.
- Company Name
- Central Employment
- Job Title
- Data Administrator
- Job Description
- Central Employment are working with a global B2B eCommerce brand, specialists in Sportswear Personalisation and Licencing. Due to departmental workload and business need, they are looking to recruit a Data Administrator. FT onsite role initially (3 months), then potential hybrid working. Data Administrator profile: The Data Administrator is responsible for managing and overseeing the data input and output on there ERP system (Currently SAP B1). This role involves analysing, interpreting, managing and reporting on data within the ERP system to ensure data accuracy and consistency. You will work closely with various departments to understand their data needs and provide solutions to improve data management. Key aspects of the Data Administrator role: Analyse, interpret, and manage data within the ERP system. Ensure the accuracy and consistency of data within the ERP system. Identify, troubleshoot, and resolve data issues within the ERP system. Create and maintain documentation for data processes and procedures. Work closely with other departments to understand needs and assist in providing the necessary data and reporting. Work with the internal technical team and external contractors to implement improvements to the SAP system based on data analysis. Creation and management of SOWs, CRs and SOPs. Qualifications and skills: Knowledge/experience using: ERP Systems such as SAP B1 systems. Microsoft Office 365. Experience of working as a Data Administrator, Technical Support or similar role. Strong understanding of SAP data management. Proficiency in data processing and analysis. Basic SQL knowledge a bonus. Forward thinking and able to make improvement recommendations. Excellent organisation skills and time keeping. Excellent written and verbal communication skills. Strong analytical and critical thinking skills. Ability to create and maintain detailed documentation. Ability to manage multiple tasks and projects simultaneously. A relevant third level qualification would be beneficial but not essential.
- Company Name
- James Chase
- Job Title
- Java Technical Lead – Hybrid - £80k - £85k
- Job Description
- Java Technical Lead – Hybrid - £80k - £85k We’re looking for a Java Technical Lead for our fantastic client based in West Sussex. you will be responsible for providing hands-on technical leadership within a team of developers, ensuring the design, architecture, and quality of the product meet the highest standards. Main duties – Lead the design and implementation of scalable and maintainable software solutions Contribute hands-on to the backend (Java) and front-end (React/JavaScript) development Provide mentorship to developers, guiding them in design, coding, and testing activities You will have a strong background developing multi-threaded server-side applications using Java and front end frameworks. You will also have experience of various services within AWS e.g., EC2 servers, Virtual Private Clouds, S3 storage, CloudWatch monitoring, etc 1 day a week in the offices. Please note – I am not in the office and working from home on my mobile, so will get in touch ASAP if your application is successful. Should you possess the correct skills and experience for this position, we will be in touch with you within 7 days of the receipt of your CV. Should you not hear from us within this time frame, you have not been successful on this occasion. We wish you every success in your search for suitable employment.