Technical Support Engineer
On site
Billingham, United Kingdom
Full Time
02-04-2025
Job Specifications
About Us
At Trade Interchange, we help organisations reduce the costs, risks, and complexities associated with managing a complex supply base, by providing a streamlined solution.
Operating in over 25 countries worldwide in a variety of industries, we can help organisations achieve supply base confidence, whilst also saving time on your supplier management processes. Using innovative technology such as Artificial Intelligence and Process Automation to help increase efficiency, whilst also reducing risk in supplier management, our software can also integrate with other systems via our Native API, ARCUS® Connect.
Existing customers include Whitbread, Morrisons, Sodexo, Springer Nature, Drax Power, P&O Ferries and Circle Health, amongst others.
What You Will Do
Working as a Technical Support Engineer you will report into the Systems Manager, where you will support and deliver the operation and integration of ICT Services within the company’s ongoing growth phase.
As part of the small Systems team, you will have the opportunity to work across all areas of the IT infrastructure, identifying improvements which can have a direct impact on the success of the business.
The company is technology-driven and as the Technical Support Engineer you will be fundamental in supporting and delivering IT solutions aligned with business need. The company operates within ISO27001 and Information Security is of utmost importance to the business, clients and customers.
The provision of ICT Services is key to the company’s goals and success and requires delivery of a secure and available IT infrastructure to ensure that they can operate with the highest level of efficiency, productivity and security.
As a SaaS provider with applications hosted in Azure, it is imperative that the hosted environment provides a stable, secure and scalable platform. Both hosted and local infrastructure are within scope of the ISO27001 certification, and penetration tests and audits are carried out annually to maintain certification. The successful candidate will support continuity of the certification by ensuring systems meet the confidentiality, integrity and availability requirements of ISO27001.
The successful candidate will thrive in a dynamic environment with evolving business requirements and will have a passion for driving delivery of the best service level to colleagues within the business. They will also have a 'right first time’ approach and attitude.
Provide 1st line support, assistance, and problem solving for stakeholders
Provide troubleshooting, monitoring and maintenance of the ICT systems
Collaborate to maintain ongoing assurance that ICT services are compliant with
adopted security standards (ISO 27001)
Maintain an overall understanding of the operation of the ICT infrastructure to enable
quick support and troubleshooting
Ensure that the workforce has effective and efficient IT support to maximise productivity
Supporting connectivity to Azure resources and DevOps activities.
Monitoring and troubleshooting Azure resource issues and escalating where
necessary.
Provide 1st line support on issues including:
Hardware issues
Networking issues
OS issues
Software issues
OS and software configuration
OS and software maintenance
Antivirus management
Patch and upgrade management
Proactively detect and report patterns of issues in the infrastructure
Advise on software updates / upgrades, new software products to improve workforce
efficiency and productivity
Advise and report on any configuration issues
Advise on and complete automated checks to improve the detection and correction of
issues
What We Are Looking For
Microsoft Windows 10/11
Windows Server 2022 & Active Directory Domain Services
Microsoft 365
SharePoint Online
Networking and related troubleshooting (TCP/IP, DNS, DHCP, VPN, Ethernet, Wi-Fi)
Software installation and maintenance
IT Hardware maintenance and support
Antivirus management
Cyber Security Awareness
Good communication - both written and verbal
Flexible and ability to prioritise workload
Ability to engage with stakeholders at all levels
A consistent professional approach to all tasks
Microsoft Azure services support experience
Linux Operating Systems (Ubuntu Distro)
Virtualisation (Hyper-V)
VoIP Telephony
About the Company
Everfield buys, builds, and grows European vertical market and specialist software companies, providing them with the tools they need to move to the next level. Our mission is to foster ambition, fuel growth, and unlock opportunities for Europe’s software ecosystem. Companies in the Everfield ecosystem follow a decentralised model, maintaining their team, brand, and offices, while focusing on what they do best - building products and supporting customers. Everfield has an ecosystem presence in 8 European countries, and gr... Know more
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