2nd Line Support Engineer
On site
London, United Kingdom
£ 35,000 / year
Full Time
02-04-2025
Job Specifications
2nd Line Support Engineer
London, 4/5 days onsite
£30,000 - £35,000
MSP
The role:
Effectively managing workload and prioritising multiple open tickets simultaneously while adhering to SLA thresholds for incidents, requests, and problems.
Offering technical maintenance and support for all IT hardware and software used by end users.
Assuming complete technical responsibility for incidents, requests, and problems, conducting comprehensive diagnostics with end users to facilitate ticket resolution and project completion.
Performing regular maintenance and patching of infrastructure, endpoints, and servers.
Acting as an escalation point for support calls from different support tiers, ensuring timely and well-managed escalation and resolution processes.
Onsite technical support that will require the capability to confidently and professionally communicate and engage with customers at all organisational levels.
Exposure to the below technologies but not limited too would be advantageous:
Windows Server
Windows Desktop
Microsoft Azure
Microsoft Office 365
Active Directory & Azure AD
DNS, DHCP, Group Policy
Backup - Configure, Maintain, troubleshoot.
Networking, switches, subnets, LAN, WAN, DNS
McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
About the Company
McGregor Boyall is a woman-owned global recruitment consultancy that has been delivering top talent since 1987. With offices across the UK, Europe, the Middle East, and North America, we specialise in mid-senior recruitment for Financial Services, Commerce, Industry, and the Public Sector. Our specialisms span all technology verticals and core business functions, and our success is built on our consultants' professionalism, expertise in subject matter, and deep market knowledge. Clients trust us as a strategic partner, consi... Know more
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