Client Success Specialist - McKinsey Transformation
On site
Brussels, Belgium
Freelance
01-04-2025
Job Specifications
Who You'll Work With
WAVE is part of the McKinsey Transformation Practice. You will be part of our Brussels office and will work with colleagues across the EMEA region. You’ll enable large-scale transformation and change programs through WAVE, a cloud-based program management solution, in combination with other tech-enabled assets.
WAVE empowers teams to drive performance and ensures superior execution and value delivery. Its mix of intuitive technology and McKinsey business advisory enables clients to track the progress and performance of initiatives against business goals, budget, and timeframes, powering transformation delivery and sustained change.
We are looking for team members who are excited about the scale and scope of impact to readily drive organizational change. As a Client Success Specialist, you will partner directly with c-suite executives and leadership teams to help shape strategy and build our holistic approach to client experience. In this role, you will have the opportunity to engage with a wide array of clients across industries and will have access to McKinsey’s world class training programs and experts to develop deep transformation expertise and best-in-class business acumen.
Your Impact
The full-time role entails a broad range of responsibilities, primarily focusing on leading post-sales engagement. This includes collaborating closely with McKinsey’s client development, operations, and advisory teams to ensure the successful delivery of our solutions and managing ongoing client activities.
You will optimize onboarding processes, training, communications, and user adoption strategies, adapting to changing needs throughout the client lifecycle. Building and maintaining meaningful relationships with a portfolio of clients and internal teams is crucial to demonstrate the value of WAVE’s offerings and a key part of the role with expectation to regularly share additional use cases, identify expansion opportunities, and drive product adoption and satisfaction.
This role also involves leading innovative efforts to broaden client impact and proactively deliver client engagement activities such as workshops, business reviews, and strategic outreach, particularly introducing new capabilities like Wave’s GenAI-enabled Virtual Coach. You will address and lead the resolution of issues related to adoption, business operations, and client relationships, acting as a client advocate within the team and the broader firm.
Furthermore, you will deliver thought leadership by staying abreast of client needs, industry trends, and competitor offerings. This involves building and optimizing client delivery and development strategies, contributing ideas, and spearheading the implementation of new product development, marketing, and operational enhancements. You will also lead the contract extension and renewal process, serving as the main point of contact for all contractual and billing matters. This position requires a willingness to travel 20-30% of the time, accommodating the needs of our diverse client base and ensuring the highest level of service and engagement.
Your Qualifications and Skills
Undergraduate degree with an excellent academic record; MBA/graduate degree a plus
4+ years of account management, client relationship management or pre-sales experience in a consultative product or services environment; prior consulting experience desirable but not required
Experience with SaaS, CRM and/or digital products preferred; experience in project management, program management or change management is desirable
Relationship management skills; able to manage key stakeholders internally and at clients
Strong entrepreneurial drive and sense of ownership with a keen interest in proactively building McKinsey’s Wave solution
Commitment to delivering exceptional results
Clear oral and written communication skills to present complex value propositions to senior client executives
Fluency in English and French, Dutch OR German, both written and spoken is a must
The role may require up to 20% travel
About the Company
McKinsey & Company is a global management consulting firm. We are the trusted advisor to the world's leading businesses, governments, and institutions. We work with leading organizations across the private, public and social sectors. Our scale, scope, and knowledge allow us to address problems that no one else can. We have deep functional and industry expertise as well as breadth of geographical reach. We are passionate about taking on immense challenges that matter to our clients and, often, to the world. We work with o... Know more
Related Jobs
- Company Name
- Templeton & Partners - Innovative & Inclusive Hiring Solutions
- Job Title
- Information Technology Architect
- Job Description
- We are looking for a Junior IT Architect to join a dynamic team in Brussels on a freelance basis. This 12-month contract offers the possibility of extension and an exciting opportunity to work on complex IT architecture projects within a fast-paced environment. Your Responsibilities Design and model logical and physical data structures for a diverse application landscape. Develop message models for data exchange in a regulated market. Ensure the quality and consistency of architecture models across business processes, functional design, and data modeling. Maintain and enhance Enterprise Architecture modeling tools (e.g., Sparx Enterprise Architect). Your Profile 2+ years of experience in business process modeling, functional design, data modeling, or application architecture. Certification or strong knowledge of UML, BPMN, ArchiMate, or ER diagrams. Experience with enterprise architecture frameworks (TOGAF, Zachman, etc.). Familiarity with B2B data exchange standards (XML Schema, WSDL, SOAP, JSON). Knowledge of enterprise integration patterns is a plus. Fluent in Dutch or French (spoken & written) and a good understanding of the other language. Proficiency in technical English (B2 level or higher). Work Conditions Location: Hybrid work model – a mix of remote work and on-site presence in Brussels. Full-time freelance contract (100%) – Availability required for 5 days/week. No weekend, evening, or night shifts. Start date: ASAP (early start possible). If you're ready to take on an exciting IT architecture role in a collaborative and innovative environment, apply now!
- Company Name
- Ampstek
- Job Title
- Product Owner-Belgium
- Job Description
- Hi Professionals, Greetings From Ampstek!! Hope you are high in your spirits. Please stay safe. Our client is looking for Product Owner to join a high-growth organization. If you are interested share you resume sudhakaran.m@ampstek.com Role: Product Owner Location: Brussels, Belgium (Onsite 3days/Week) Duration: Contract Job Description: Atleast 10+ years of experience as Product Owner, with preference of experience majorly being in Automotive/Infotainment/ Connected Car domain. Take responsibility for specific use cases generated out of Connected Cars data in the B2B area (ex: Insurance, NMSCs, retailers, TFS, Quality, R&D, Vehicle Logistics) Define, together with the customer, high value prioritized business cases with quantified and profitable returns. Define Product / Service requirements (incl. Privacy related) & lead cross-divisional teams (IT, Legal, Business, Marketing….) to develop & launch the service on time Monitor customer feedback and Business case KPI, propose Kaizen areas and future development (Agile iterations Take responsibility for specific use cases generated out of Connected Cars data in the B2B area (ex: Insurance, NMSCs, retailers, TFS, Quality, R&D, Vehicle Logistics) Thanks & Regards, Sudhakaran IT Recruiter | Europe & UK Email - sudhakaran.m@ampstek.com Tel - +44(20)45150009 Ampstek Services Limited
- Company Name
- Ampstek
- Job Title
- Product Owner
- Job Description
- Role : Product Owner Job Type: Contract location: Brussels,Belgium Atleast 10+ years of experience as Product Owner, with preference of experience majorly being in Automotive/Infotainment/ Connected Car domain. Take responsibility for specific use cases generated out of Connected Cars data in the B2B area (ex: Insurance, NMSCs, retailers, TFS, Quality, R&D, Vehicle Logistics) Define, together with the customer, high value prioritized business cases with quantified and profitable returns. Define Product / Service requirements (incl. Privacy related) & lead cross-divisional teams (IT, Legal, Business, Marketing….) to develop & launch the service on time Monitor customer feedback and Business case KPI, propose Kaizen areas and future development (Agile iterations Take responsibility for specific use cases generated out of Connected Cars data in the B2B area (ex: Insurance, NMSCs, retailers, TFS, Quality, R&D, Vehicle Logistics) Thanks & Regards, Pooja K | Technical Recruiter UK/EU AmpsTek Services Limited Mail ID: pooja.k@ampstek.com
- Company Name
- Nova Hunte
- Job Title
- Power Platform Specialist
- Job Description
- Do you have 5+ years of experience in Power Platform? We are looking for an eu national to join our team in Brussels. Requirements: 5+ years of experience in Power Platform (M), including Power Automate and Power Apps Hands-on experience with C# development, including console applications and VSTO add-ins. Strong expertise in React development (M) with at least 5 years of experience. Proficiency in PowerShell scripting and working with PnP SDKs & Tools. Experience developing Azure Functions & Web Jobs for automation and cloud-based solutions. Extensive experience in SPFx Web Parts & Custom Actions (M) with at least 5 years of experience. Proven experience using ShareGate (M) for SharePoint migrations, with at least 5 years of experience. Experience with DevOps and application lifecycle management. Strong analytical and problem-solving skills to design and implement effective solutions. Ability to work independently while collaborating effectively with end users and teams. Language(s): English(fluent), French or Dutch (fluent) Job Description: Collaborate with end users to analyze business needs and translate them into Microsoft-based solutions. Perform in-depth technical and functional analyses to design and optimize solutions. Configure and manage SharePoint sites, ensuring proper setup and functionality. Develop custom SharePoint solutions and modules to enhance collaboration and workflows. Design and implement Power Platform solutions (Power Automate, Power Apps) following best practices. Provide expert guidance to users in developing their own Power Platform solutions. Manage SharePoint sites via PnP PowerShell & C#, ensuring seamless operations. Write PowerShell scripts for automation and administrative tasks. Develop C# applications for data import and transformation from external systems (SAP, web services, SQL, etc.). Build SPFx Web Parts and Custom Actions to extend SharePoint capabilities. Develop and manage Azure Web Jobs for background processing and automation. Perform SharePoint migrations using ShareGate & PowerShell, ensuring smooth transitions. Provide support for on-premise SharePoint applications reaching end-of-life. Assist with Microsoft Cloud solutions developed by users, offering best practices and troubleshooting.