Redress Analytics
Hybrid
Birmingham, United Kingdom
Freelance
31-03-2025
Job Specifications
Redress Analytics
Birmingham/Hybrid
Contract until end of Sept 2025
£565.10 p/d Umbrella
If you’re looking for a career that will help you stand out, join HSBC Innovation Bank, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC Innovation Bank offers opportunities, support and rewards that will take you further. We are currently seeking an experienced individual to join this team in the role of Redress Analytics.
Why should you join HSBC and UK CMB Data & Analytics?
Founded in 1865, HSBC is one of the world’s largest banking and financial services organizations, serving more than 40 million customers through our global businesses. Our network covers 64 countries and territories in Europe, Asia, the Middle East and Africa, North America and Latin America.
What is UK CMB Data & Analytics?
UK Commercial Banking Data & Analytics supports HSBC’s business capabilities in trade and receivables financing, liquidity and cash management, capital financing and investment banking, payments, and credit and lending for corporate and institutional clients covering over 50 key global locations.
What is UK CMB Data & Analytics?
UK CMB Data & Analytics is building and transforming CMB Banking into a “data-driven” organisation that leads our competitors and inspires our employees. We are building a revolutionary data analytics ecosystem to generate business insights and provide great customer experience from well-managed and trusted data assets.
The aim of UK CMB Data & Analytics is to unlock the potential of data by employing innovative technologies, advanced analytics which - coupled with our deep expertise - we will renovate our products, services and assets and deliver our 2024 BoW commitments. We deliver effective and reusable data assets at pace, providing valuable insights on a scalable and self-service platform, which supports and encourages a data-driven culture, to create competitive advantage, enhance risk controls and enable growth.
Why work for UK CMB Data & Analytics?
To join UK CMB Data & Analytics means to work with talented individuals from across the globe and your opportunities are limitless. We continually strive to provide a faster, better service, to look across and beyond our teams to collaborate, innovate and learn from each other, and we’re not afraid to challenge or learn from our mistakes.
Our values and culture underpin who we are and what we do. They form an integral part of our selection and assessment of new joiners, and are also a key driver in the recognition, remuneration and training for all our employees.
Role Context:
The Analyst role within CMB Redress analytics supports HBUK Redress and it is designed to provide quality analytics and insight, through supporting Redress projects in identifying customers who have been impacted by banking errors or product issues, calculating refunds due and supporting the fulfilment of redress activity.
The role entails providing accurate analytics using large data sets, presenting insight to stakeholders at different levels of the organisation and partnering with the business to ensure robust redress activities can be planned and actioned.
You will be using your collaboration skills and knowledge of the banking industry and commercial banking products to work across number of complex remediation programs that span across multiple products and will be required to mentor other colleagues within the analytics team.
The role holder will also support with adoption of the appropriate tooling and technology to meet the needs of the Analytical goals and objectives of UK D&A ensuring the function has alignment with the overarching Analytics Roadmap and Strategy.
The job will involve most or all the following activities:
Managing a range of high value and sensitive remediation projects from inception to delivery
Development and maintenance of highly complex analysis to extract business information.
Developing, maintaining and keeping robust high-quality documentation so as to drive team effectiveness and to ensure ability to respond to audits.
Checking all analysis requests to ensure business units are making the best possible decision based on known information.
Acting as the key business contact to specific projects and subject matter experts.
Presenting analytical findings and recommendations to colleagues at different levels of the organisation.
Taking the lead in developing, maintaining and improving high quality validated strategies, while leading projects.
Supporting the Head of Redress by helping shape the analytics pipeline for the business area, contributing own ideas and deputising where appropriate.
Acting pro-actively and making confident business suggestions.
Providing mentoring to Analysts.
Developing business awareness to support projects across multiple products.
Support the team with the migration to new platform and adoption of appropriate tooling.
Skills & Requirements:
Demonstrable coding experience required as essential – experience with SAS, SQL & Python
Previous HSBC experience is required
Strong Stakeholder management skills with the ability to explain complex technical solutions to audiences of different technical knowledge and understanding.
Strong analytical reasoning
Highly developed analytical skills to extract information from data and translate to business language & financial impacts.
Ability to shape projects from inception and contribute own ideas.
Ability to manage both own & team time effectively to ensure delivery of multiple projects.
Ability to coach other analysts.
Excellent oral & written communication with ability to influence, communicate analysis and recommendations to colleagues at different levels of the organization.
Extra-ordinary attention to detail.
Enthusiastic to learn different analytical capabilities
Experienced in applying analytical techniques to data to produce explanatory or predictive results
Working in an analytical role within financial services or an alternative data driven organisation within large analytical teams.
Experience working in highly regulated environment such as redress or remediation program.
A conscientious, can-do attitude
Experience with tooling such as Python, Vertex AI, and BI Tools QlikSense, Looker, PowerBI
If you think you are up for the task and feel you meet the above criteria or interested to hear more information, please contact me on Amy.walker@tapfin.com
Please note, in the event of a high volume of applications for this role, we will not be able to respond to each individual applicant. Unfortunately, if you have not been contacted within 7 days then we will not be progressing with your application. Thank you for your understanding
About the Company
Opening up a world of opportunity for our customers, our people, our investors and our communities. We're one of the world’s largest financial services organisations and serve more than 41 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to connect customers with opportunities across the world. HSBC is listed on the Lon... Know more
Related Jobs
- Company Name
- GenderGP
- Job Title
- Marketing Associate (Digital & Data)
- Job Description
- Join Our Fast-Paced Team as a Marketing Associate! (Digital & Data) Are you hungry for success? Eager to make your mark? Ready to dive into a world where no two days are the same? We're on the lookout for Energetic, Resourceful Associates who are ready to jump into the deep end and thrive in a high-energy environment. If you’ve got drive, determination, and a desire to be part of something BIG, keep reading. What You’ll Do: We are a scaled digital consumer business and we have new challenges and opportunities presenting to us all the time. But right now, we can’t take advantage of all of them because we don’t have enough doers! We need people who can take the initiative, take action, and take ownership of an evolving and varied number of tasks and projects. One day you might be asked to organise a podcast event or video shoot, the next might be conducting online research with our users so we can enhance the customer experience. This role will work best for someone with the confidence to try new things and learn on the job. In particular, this Social Media Associate role will focus on: Scheduling social media posts across multiple platforms. Monitoring and reporting engagement metrics and analytics to assess performance. Using data insights to inform social media strategies and improve audience engagement. Working with spreadsheets and reporting tools to track content performance and trends. Collaborating with the wider team to ensure content aligns with overall marketing goals. Staying updated with social media trends and platform updates. You will need to be able to: Work independently and problem solve like a pro! Understand that your responsibilities and job role will constantly evolve and change Be determined to not only start but finish projects on time with high-quality outputs. Set and manage budgets. Stay calm under pressure to ensure clarity of thought. Be ready to roll your sleeves up and find a way to get it done (whatever “it” is)! No excuses - just heads down and power through to the finish line. Enjoy working with data, spreadsheets, and analytics to inform and improve online presence. We know you won’t always have done the things we need doing before, so you need to be comfortable with finding a way! And that is really part of the fun! In the future, we imagine that our Associates will become intrinsic players on our senior team, with a deep knowledge of how we work and be able to take bigger roles in the growing number of online brands and services we are developing. Who You Are: Ambitious: You’re not just looking for a job — you are looking for an adventure and you’re ready to work for it. Quick Learner: You pick up new skills faster than most and love a challenge. Adaptable: You thrive in fast-paced environments (and don’t just say it in interviews) and aren’t afraid to roll with the punches. Detail-Oriented: You have an eagle eye for detail and a commitment to excellence in everything you do. Tech-Savvy: You’re comfortable with the latest tools and tech that help keep our team on track. Data-Driven: You enjoy using analytics to inform decisions and improve social media content. Ready to Launch Your Career? If you’re a go-getter with a can-do attitude, we want to hear from you. Apply today and take the next step toward an exciting and rewarding career with us! Apply Now and Start Your Journey with Us!
- Company Name
- Publicis Groupe
- Job Title
- Analytics Engineer
- Job Description
- Freelance Analytics Engineer Start date - ASAP Duration - TBC FULLY REMOTE £350/DAY MUST HAVE STRONG EXPERIENCE IN FUNNEL.IO MUST HAVE MARKETING DATA EXPERIENCE / DATA MANAGER MUST HAVE DASHBOARDING EXPERIENCE - Looker Dashboard ideally Zenith Media are looking for a highly skilled Analytics Engineer, with Looker Dashboard development expertise, to join a client team working on the delivery of a paid media reporting dashboard for a high-profile fashion retail brand. In this role, you will be responsible for the collection, storage, transformation & dashboard visualisation of digital paid media data, working closely with our data engineers, analysts, and media planning teams to transform data into actionable insights. The ideal candidate will have hands-on experience with Funnel.io & Looker, specifically in transforming data, parsing taxonomy values, building schemas & impactful dashboards. Key Responsibilities: • Design, develop, and maintain scalable data pipelines for digital paid media data. • Utilise Funnel.io to transform data, parse values, and structure schemas for analytics and reporting. • Work closely with media, analytics, and BI teams to ensure data integrity and accessibility. • Optimise data storage and retrieval processes to support dashboarding and reporting solutions. • Ensure seamless integration of digital media platforms (Google Analytics 4, Google Ads, Meta, TikTok, DV360, etc.) into a unified data architecture. • Develop and maintain ETL/ELT workflows to streamline data ingestion, transformation, and distribution. • Design and develop Looker Studio dashboards to visualise media investment, campaign performance, and marketing KPIs. • Implement effective storytelling through data, ensuring dashboards are intuitive and aligned with business needs. • Implement data quality checks, validation, and governance to ensure accuracy and reliability.
- Company Name
- Simon-Kucher
- Job Title
- Data Science & Data Engineering Internship
- Job Description
- Simon-Kucher is a global consultancy with more than 2,000 employees in 30 countries. Our sole focus is on unlocking better growth that drives measurable revenue and profit for our clients. We achieve this by optimizing every lever of their commercial strategy – product, price, innovation, marketing, and sales – based on deep insights into what customers want and value. With nearly 40 years of experience in monetization topics of all kinds, we are regarded as the world’s leading pricing and growth specialist. This is an exciting opportunity to join the Global Advanced Analytics team as a Data Science or Data Engineering Intern, providing a unique entry into Consulting. Predominantly working on projects in the UK and the Netherlands, you will contribute to our expanding data analytics efforts, leveraging data to generate insights for our private equity and corporate clients. Collaborating with teams across Simon-Kucher, you will have the chance to work on projects spanning market reviews, revenue growth, pricing, marketing efficiency, and digital strategy. What you bring: As a Data Scientist or Data Engineer at Simon-Kucher, you will be an integral part of the project teams working to drive top-line growth for our clients, linked primarily with our UK and Netherlands focused projects. You will be responsible for the core components of the model development process, from data wrangling / pre-processing to Machine Learning model development, testing, and implementation. Throughout this process, you will also gather and communicate meaningful data insights to your project team. We are looking for internship candidates who are interested in learning more about a career in commercial strategy consulting. We have entry level Data Scientist and Data Engineer positions available for top performing interns upon completion of the internship. You must be graduated or graduating this summer to be eligible to apply. To apply you will have some of the following skills: Degree in a quantitative field, such as computer science, engineering, statistics, operational research, data science, or equivalent experience (we expect you to be tracking a 2:1 or higher). Strong programming skills in a Data Science oriented language such as Python or R. Strong data literacy skills with knowledge of data manipulation using SQL. Understanding of Machine Learning, statistical modelling, or LLM models/NLP techniques. Exceptional communication skills to effectively convey complex data insights. High percentile numerical, deductive and inductive reasoning skills. A strong desire to work in a fast paced commercially agile environment. A keen interest in the intersection of Data Science and commercial strategy and a desire to work in a dynamic, fast-paced environment. Strong enthusiasm, curiosity, and a commitment to achieving the best outcomes. We offer internships to candidates from a variety of undergraduate subject backgrounds, though it is more common for Data Science Interns to have a STEM or computer science subject background – what you bring with you enables you to thrive and helps us to continue to grow. What we offer: Internships within the team usually last around 8 weeks and are designed to expose individuals to working on client projects. Interns can expect responsibility from the outset as a valued member of the project team. Throughout your time at Simon-Kucher, you will contribute to analysis and results and can benefit from working alongside experienced Consultants, Directors and Partners. Simon-Kucher is growing. This results in an entrepreneurial and inspiring work environment with lots of responsibilities and a steep learning curve. Internships are the main route we use to recruit entry level Consultants to our London office, so if you perform well during your time as an intern there is the real opportunity to continue your career with us. How to apply: Does this sound like you? Let's connect. Simply press the 'Apply now' button to get started. As part of your application, you will be required to complete a set of pre-screening questions, including some motivation questions. Please consider carefully how to get across to us everything we are looking for. Your application will be considered incomplete if you do not answer these questions. If your application is progressed, expect an early-stage online selection test to demonstrate your numerical, verbal and inductive reasoning skills, followed by a first round Zoom interview with the HR team. We will be hosting a final round interview day in our London office. To be considered for the internship, please submit your application no later than 9am, Monday 14th April. Note that we will not be contacting any candidates in relation to next steps prior to the closing date.
- Company Name
- SmartCo Consulting
- Job Title
- Project Data Manager
- Job Description
- Role: Finance Data Project Manager Location: London, UK (Hybrid/Remote) Type: Contract (Duration TBD) Industry: Financial Services Job: We are seeking a Finance Data project manager, who will work closely with the Data Transformation lead, to help define the journey of data management strategies to ensure data integrity, consistency, and security for interim stages of the Oracle Fusion roll out and for the end-state. The successful candidate must be able to work with business stakeholders to identify dependencies and opportunities, support the change management of the new Information Model in collaboration with product teams, and engage with internal Data teams to ensure Finance adheres to evolving best practices. Why SmartCo? •Innovative Projects: Work on ground breaking projects that shape the future of security. •Professional Growth: Continuous learning and development opportunities to expand your expertise. •Collaborative Culture: Join a team that values diversity, creativity, and teamwork. Why Join? •Work on a high-impact project for a leading financial services organisation. •Exposure to cutting-edge Oracle Fusion and Salesforce solutions. •Competitive contract rates with potential for extension.