IT Support Technician
On site
London, United Kingdom
£ 200 / day
Full Time
31-03-2025
Job Specifications
Job Description
IT Support Technician
Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia.
They are looking to hire an IT Support Technician to work within the UK division of the business.
This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group.
The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK.
The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management.
Our current core tech stack consists of MS365 + Azure AD, box.com, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products.
Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus.
We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems.
Specific Tasks Will Include
First line support for users both in person and via support channels. Resolve or escalate issues
Hardware setup and configuration, patching and upgrades
Support audio-visual / conference room equipment and printers
Monitoring and maintaining local networking equipment such as access points, firewalls etc
Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations.
Provide timely report to senior management on progress of dedicated tasks, or on-going activities.
Configuration and monitoring of core systems
Administration for IT processes such as:
Support ticketing
Equipment inventories
Hardware purchases, repairs and disposals
Joiner-Mover-Leaver process
Managing license count
Assisting with change projects such as data migration, office reconfiguration and platform or service changes
Personal Attributes
Detail and precision in aspects of approach to tasks
Ability to prioritise conflicting workflows
Team player, ability to communicate effectively with non-technical users and senior management
Excellent presentation and time keeping
Experience
3 years experience in equivalent setting
Microsoft Office 2019+ support essential
Mac (iOS) support exposure desirable
Exposure to endpoint device management systems desirable S Azure support essential
Good documentation and analytical skills, with a passion for end-user satisfaction.
Evidence of commitment to training and knowledge
The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK.
This is a 3 month contract assignment for 3 days per week initially.
The rate will depend on your experience but will be in the range £150 to £200 per day.
Do send your CV to us in Word format along with your daily rate and availability.
About the Company
Find your next IT or tech job with Free-Work UK! We have thousands of IT and tech jobs for you. Whether you are a permanent employee or a contractor, we can help you find the right opportunity. Follow our page for more IT & Tech job updates and career resources! Free-Work UK offers a user-friendly, community-driven, and data-rich platform, supporting IT professionals at every career stage. From job searches to a vibrant community forum, we’re here to help you succeed. Following the merger of top French job boards Freelan... Know more
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