Deskside Support
On site
Scotland, United Kingdom
Freelance
28-03-2025
Job Specifications
Job Description - Maintain and managing all End user computing issue, who should be sound and work experience with Windows 10 & 11 OS and basic networking knowledge.
Responsibilities
Good in Data Analysis & Reporting using MS Office and ITSM tools
Coordinate desktop changes to avoid deployment collisions on high priority incidents.
Prepare requests for rollout.
Participate in incident handling concerning desktop changes.
Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
Microsoft environment knowledge (desktop, o365).
Have good technical understanding of the products building up a desktop service.
Experience from the desktop environment.
Understanding and experience of ITSM and ticketing process.
Technical Requirements
· On site support experience necessary.
Ability to carry out commissioning of new laptops and desktops across shopfloor wherein as needed.
Ability to move around along with necessary tools and devices across shopfloor wherein as needed.
Maintain the asset inventory at the facility and update on the desired tool.
· Disciplined, systematic problem solving skills required.
· Windows Operating systems (Win10, 11)
· Knowledge of Active Directory
· ITSM ticketing tools such as Service now.
· Remote desktop connectivity applications like Team Viewer.
· MS Office Suite MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
· Internet browsers (e.g. Edge, Chrome),
· VPN(Cisco) and remote dial-in users.
· Support for laptop, desktops, and printers all models
About the Company
Pracyva is a global firm focusing across IT Consulting, Outsourced IT Managed Services, Transformation servcies with core objective to put our clients' needs at the centre of all we do to help them shape, build and perpetuate a reputation for excellence in the global markets they serve. Disruption to traditional approach, applying emerging technologies and methodologies coupled with human values to achieve best in class result is an nonnegotiable principle engraved in our founding charter. Our personal commitment to client ... Know more
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