End User Support Specialist
On site
Dundee, United Kingdom
Freelance
27-03-2025
Job Specifications
Greetings
We are Hiring Desk-Side position in Dundee, DD5 3RT, Scotland
Work Location - Dundee, DD5 3RT, Scotland
Job Type - Administrator End user computing
Mode of working - On-site all five days (No hybrid)
Language - English
Job Description - Maintain and managing all End user computing issue, who should be sound and work experience with Windows 10 & 11 OS and basic networking knowledge.
Job description for Desk-Side profile.
Responsibilities
Good in Data Analysis & Reporting using MS Office and ITSM tools
Coordinate desktop changes to avoid deployment collisions on high priority incidents.
Prepare requests for rollout.
Participate in incident handling concerning desktop changes.
Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
Microsoft environment knowledge (desktop, o365).
Have good technical understanding of the products building up a desktop service.
Experience from the desktop environment.
Understanding and experience of ITSM and ticketing process.
Technical Requirements
· On site support experience necessary.
Ability to carry out commissioning of new laptops and desktops across shopfloor wherein as needed.
Ability to move around along with necessary tools and devices across shopfloor wherein as needed.
Maintain the asset inventory at the facility and update on the desired tool.
· Disciplined, systematic problem solving skills required.
· Windows Operating systems (Win10, 11)
· Knowledge of Active Directory
· ITSM ticketing tools such as Service now.
· Remote desktop connectivity applications like Team Viewer.
· MS Office Suite MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
· Internet browsers (e.g. Edge, Chrome),
· VPN(Cisco) and remote dial-in users.
· Support for laptop, desktops, and printers all models
Soft Skills
Excellent communication and conversation skills (Verbal and Written)
Good documentation skills
Good working knowledge of MS OFFICE (Including MS Project and Visio)
Should have a great customer handling skills
Able to handle unforeseen situations
High level of acceptance
Can drive HCL’s value and its methodology
Other Skills / Experience
Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.
Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
Ability to learn new information quickly and the willingness to do so at all times.
Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week.
Customer Focus, Teamwork , Technical Expertise.
Interpersonal Effectiveness
Concern for Order and Quality
Years of Experience
Relevant : 5+ years of Service desk/deskside, customer service, and support experience with problem solving involving hardware.
Certification requirements
Preferred MCP/MSCE/MSCA
ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
About the Company
Adroit People Ltd is a top-notch technology firm focused to deliver Staffing Services, IT Consulting, Implementation and Support Services in UK, Europe, USA, Asia-Pacific and Middle East. Adroit People Ltd creates and implements value-added solutions to its clients. It has got an excellent range of competencies in the implementation, maintenance and support of various technologies including ERP, Oracle and Web Technologies. As an end-to-end solutions/services provider, we strive to give the best solutions to our customers,... Know more
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