Information Technology Support Engineer
On site
West Midlands, United Kingdom
Freelance
27-03-2025
Job Specifications
Job Title: 2nd/3rd Line Engineer
Location: West Midlands – 4 days a week on site
Contract Type: 3-Month Contract (Inside IR35)
About the Role:
We are seeking a highly skilled and experienced 2nd/3rd Line Engineer to join our team on a 3-month hybrid contract based in the West Midlands.
The ideal candidate will have extensive experience with the Microsoft 365 (M365) stack and a strong understanding of Salesforce support. This role is crucial in ensuring the smooth operation and support of our IT infrastructure and applications.
Key Responsibilities:
Provide 2nd line support for all IT-related issues, ensuring timely resolution and minimal disruption to business operations.
Manage and support the M365 stack, including Exchange Online, SharePoint, Teams, and OneDrive.
Offer support and troubleshooting for Salesforce, assisting users with any issues and ensuring optimal performance.
Collaborate with 1st line support to escalate and resolve complex issues.
Maintain and update documentation related to IT processes and procedures.
Participate in the deployment and configuration of new systems and applications.
Ensure compliance with IT policies and procedures, particularly those related to security and data protection.
Provide training and guidance to junior team members and end-users as needed.
Key Requirements:
Proven experience in a 2nd line support role, preferably in a senior capacity.
Strong expertise in the Microsoft 365 stack (Exchange Online, SharePoint, Teams, OneDrive).
Experience with Salesforce support and troubleshooting.
Excellent problem-solving skills and the ability to work under pressure.
Strong communication skills, both written and verbal.
Ability to work independently and as part of a team.
Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate, Salesforce Administrator) are a plus.
About the Company
We're on a mission to change the world of tech recruitment, putting people and the planet before profit. We ensure sustainability drives our business decisions and hold ourselves to an exceptionally high moral standard. Many talk the talk, but few recruiters walk the walk. Our team members are all specialists in their field, so know exactly how the talent landscape lies in their area of expertise, enabling them to offer valuable advice to both client and candidate. With over 30 years combined experience, we remove the str... Know more
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