Problem Manager
On site
Leeds, United Kingdom
Full Time
25-03-2025
Job Specifications
Company Description
MUST BE BASED IN THE UK AND FULL RIGHT TO WORK
Join Netcompany in leveraging technological innovations to foster societal transformation.
Netcompany was awarded 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees’ Choice Awards for 2024. As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting.
Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs.
Job Description
We have an exciting opportunity for a Problem Manager to join our growing Service Management team. In this role, you will play a key part in managing problems through their lifecycle, supporting the identification of root causes, reducing the likelihood of recurring issues, and contributing to the continuous improvement of IT services. You will also work closely with and support Major Incident Management to ensure follow-up actions are effectively addressed and tracked.
Key Responsibilities:
Manage the Problem Management process from identification through to resolution, ensuring adherence to established procedures and timelines.
Work with technical teams and suppliers to investigate root causes, identify underlying issues, and track corrective actions to completion.
Analyse incident and problem data to identify trends, recurring issues, and areas for service improvement.
Collaborate with Major Incident Managers to ensure post-incident reviews are completed and that problems arising from major incidents are logged and progressed.
Document and maintain Problem Records accurately, ensuring clear tracking of causes, actions, and outcomes.
Assist in facilitating Problem Review Meetings, gathering input from technical teams and ensuring action items are followed up.
Communicate problem status and progress to stakeholders, providing clear, concise updates on investigations and resolutions.
Support Continual Service Improvement (CSI) by providing insights and data-driven recommendations to enhance service stability.
Qualifications
Experience working in a Problem Management role within an ITIL-based Service Management environment.
Knowledge of ITIL4 practices – ITIL4 Foundation certification is desirable.
Familiarity with ServiceNow Problem Management and other ITSM platforms.
Strong analytical skills with the ability to interpret data, identify patterns, and produce actionable insights.
Ability to collaborate effectively with technical teams, suppliers, and senior stakeholders.
Experience supporting Major Incident and post-incident processes.
Clear and professional communication skills, both written and verbal.
Other Details:
This position may require out-of-hours work as part of an on-call rota.
Travel may be required for specific projects.
Additional Information
Additional Requirements:
Must be reliable and flexible.
Hours of work will be between 08:00 - 18:00, with an 8-hour working day staggered across the 10-hour timeframe.
Essentials
Must be willing to do UK based travel for projects.
Must have the right to work in the UK
Must be able to attain a UK Security Clearance
Benefits Include
25 days’ holiday
Private Medical Health care via Vitality
Pension contribution, Life Assurance
Professional certifications supported as part of learning and development.
A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well-being services.
Access to our Employee Resource Groups, our groups represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another.
Company Information
Join Netcompany, where we proudly hold the 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees’ Choice Awards for 2024.
At Netcompany, we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy, emphasizing high agility and promoting flexibility, enabling everyone to contribute their best.
Our journey began in the UK with the acquisition of Hunter Macdonald in 2017. As one of Northern Europe's most accomplished IT companies, we have expanded our headcount globally to 7400+ employees and have offices in UK, Denmark, Norway, Poland, Holland and Vietnam.
Netcompany is committed to providing an inclusive and barrier-free recruitment process for anyone wishing to apply for a job with us. We operate a Disability Confident Interview Scheme which means that we offer guaranteed interviews to all applicants with a disability who meet the minimum criteria for a role. Applicants are asked to opt in, so please let us know if you wish your application to be considered under this scheme.
If you need any reasonable adjustments or extra support during the recruitment process, please contact us at reasonableadjustments@netcompany.com.
About the Company
Netcompany is the fastest growing and most successful IT service company in Northern Europe. Today, we lead the way with digitalisation in Northern Europe, building modern IT solutions and introducing advanced use of technology for large global customer, side by side in agile teams. Netcompany leads the way in the next generation of IT consulting, with keen focus on Customer Value, Speed and Guaranteed delivery. We build IT solutions through agile delivery methods with speed to market. Our solutions are based on modern lega... Know more
Related Jobs
- Company Name
- Fresha
- Job Title
- Senior Frontend Engineer
- Job Description
- About Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide . Fresha is used by 120,000+ businesses and 450,000+ stylists and professionals worldwide , processing over 1 billion appointments to date . The company is headquartered in London, United Kingdom , with 12 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions. Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram , Facebook and Google. Role Overview Given our exciting and progressive growth plans, we are looking for an exceptional Senior Front-End Engineer to come join our global business. Reporting directly to the Engineering Manager , and working collaboratively in a cross-functional product team within a tribe , you will be accountable for designing and developing applications and coordinating with the rest of the team working on different layers of the infrastructure Fresha . This is a great opportunity for someone looking to work in a fast-paced and changing environment , who likes to work autonomously , enjoys a challenge and wants to make an impact ! To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from our dog friendly office four days per week, with the flexibility to work remotely one day each week. London office: The Bower, 207, 211 Old St, London EC1V 9NR What You Will Be Doing SDLC - Design, build, and maintain efficient, reusable, and reliable React code Performance - Ensure the best possible performance, quality, and responsiveness of the applications Problem-solving - Identify bottlenecks and bugs, and devise solutions to these problems Quality - Help maintain code quality, organization, and automatization Lifecycle - Be involved in all stages of building products from inception, through delivery and beyond Architecture - Help to shape the future of our architecture and best practices Culture - Contribute to a healthy engineering culture of feedback and growth Additional And Ad-hoc Duties Integration - Familiarity with continuous integration Tooling - Familiarity with development aiding tools Database - Able to create database schemas that represent and support business processes Technologies - Familiarity with TypeScript, Cordova, Native development for Android and / or iOS, RAIL Performance, PWA, SSR, Node, Cypress and Jest Full Stack - Full-stack experience (double bonus points if Ruby or Elixir!) This list is not exhaustive and there may be other activities you are required to deliver. What We Are Looking For SPA - Proven experience in writing complex JavaScript SPA React/Redux - Proven experience with React + Redux Toolchain - Proven experience with a modern JS toolchain: NPM, Lerna, Webpack, ESLint,... Maintainability - A passion to write well-structured, easily maintainable, well-documented code that balances beauty and pragmatism Delivery - Ability to plan and deliver small engineering projects Creativity - Creative thinking and problem-solving mindset Communication - Ability to interact with people from across the business and build strong relationships, including the ability to influence upwards effectively Teamwork - Happy to roll sleeves up and assist the team when required (team player) Proactive - Self-starter and proactive approach Adaptability - Comfortable working in a fast-paced and changing environment Interview Process Screen Call - Video call with a member from the Talent Team - 45-60 minutes 1st Stage - Video call/In-person interview with Hiring Manager - 60 minutes 2nd Stage - Video call/In-person interview with Hiring Team - Up to 2.5 hours Final Stage - Video call/In-person meet with CTO - 60 minutes We aim to finalise the entire interview process and deliver feedback within 4 weeks. Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
- Company Name
- Uneek Global
- Job Title
- DevOps Engineer
- Job Description
- DevOps Engineer – Hybrid, Bolton, UK – AWS, Kubernetes, Linux, Terraform, CI/CD – Up to £65,000 plus a healthy benefits package We are looking for a Mid-Senior DevOps Engineer with strong AWS, Kubernetes, Linux and Terraform knowledge to join our growing customer's team in Bolton. If you have a passion for emerging technologies and a strong foundation in cloud infrastructure and automation, we’d love to hear from you. You will be joining a small, but growing, and highly collaborative team, reporting directly to the DevOps Manager who is building out this function within a global business. This is a great opportunity to advance your career and learn from one of the industry's best! Responsibilities: Design, develop, and manage cloud infrastructure using Infrastructure as Code (IaC), with a primary focus on Terraform. Work with containerisation and microservice architectures, including hands-on experience with Kubernetes and a thorough understanding of containerised systems. Build and deploy scalable cloud solutions across major platforms (AWS, Azure, or GCP). Develop tooling and applications in languages such as Python, Go, or Java. Create and maintain CI/CD pipelines using tools like GitHub Actions, Jenkins, and GitOps platforms (e.g., ArgoCD). Automate tasks and improve workflows with Linux Shell scripting. Manage cloud services such as AWS EKS, EC2, S3, IAM, Networks, Athena, and CloudWatch. Skills & Qualifications: A Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience). Strong experience with Terraform for Infrastructure as Code (IaC). Solid understanding and hands-on experience with containerisation, Kubernetes, and microservice architecture. Proven ability to work with cloud platforms such as AWS, Azure, or GCP at scale. Proficiency in programming languages like Python, Go, or Java. Experience with CI/CD tools like GitHub Actions, Jenkins, and GitOps solutions. Familiarity with AWS services such as EKS, EC2, S3, IAM, Networks, Athena, and CloudWatch. Additional Information: Salary: Up to £65,000 plus a healthy benefits package. Hybrid: We are looking for Engineers who can work in a hybrid structure (once or twice per week). Located near Bolton, UK. If you're looking for an exciting role with the opportunity to make an impact on cloud infrastructure, apply today to join a dynamic team that’s shaping the future of technology! Uneek is an inclusive organisation, and we welcome applications from individuals of all backgrounds and experiences. We do not discriminate based on age or other personal characteristics.
- Company Name
- Arenko
- Job Title
- Senior Backend Engineer (Go)
- Job Description
- Who We Are Arenko is an Energy Tech company using advanced software to optimise energy storage, making electricity grids more flexible, reliable, and zero-carbon. Our platform enables grid operators (such as National Grid in the UK) and asset owners to maximise efficiency and revenue in an evolving energy landscape. What You’ll Do You’ll work in a cross-functional, agile team, building our software platform Nimbus. Your work will have a direct impact on the transition to a sustainable energy future by: Automating energy trading across multiple markets in the UK and internationally. Processing and managing high-frequency telemetry data from battery sites, ensuring scalability, reliability, and performance. Developing low-level control and dispatch systems for power management. Providing seamless access to platform functionality via our web application and public API. In Practice, This Means You’ll Design, build, and maintain backend services using our tech stack, which includes: Go and Postgres Cassandra, TimescaleDB, S3 and Athena Pulsar for event-driven design AWS for infrastructure GitLab for version control and code management, and CI/CD Contribute to technical leadership, mentorship, and best practices within a team. Stay adaptable and pragmatic in a fast-changing industry that Arenko is actively disrupting, balancing long-term strategy with short-term needs. Take part in an on-call rotation, as part of taking end-to-end ownership of technical operations. If you are interested in leadership roles including people management, please let us know! This is not essential for this role, but we will have a variety of roles available as the company grows. What We’re Looking For We value diverse experiences and know that not everyone will meet every requirement. If you’re passionate about our mission and have relevant skills, we’d love to hear from you. Experience with Go and cloud-native development (AWS, microservices, CI/CD). Strong problem-solving skills and ability to work autonomously in a collaborative environment. Knowledge of database technologies and event-driven architectures. Ability to communicate technical solutions to both technical and non-technical stakeholders. A practical, flexible mindset - comfortable navigating uncertainty and evolving priorities. Our Hiring Process Intro Call (30 min): Informal chat with an engineering leader. Take-Home Technical Test (~2 hours): Real-world problem-solving challenge. Technical Interview (1 hour): Discuss your test, approach, and code decisions. We’ll also ask about other technical projects you’ve worked on in your career. Final Interview (1 hour): Behavioral and leadership discussion with your future manager. Decision: We aim to provide quick and constructive feedback. So what’s in it for you? Hopefully the first thing is you love what we do and want to be part of the mission but let’s be honest…that’s probably not why you’re getting up to work everyday. We know that rewarding our employees is the best way to make them feel valued. This is a journey we’d love you to take with us and as we grow we look forward to finding more ways to reward and thank you for your commitment to our mission. We currently offer the following benefits with more to come in future; 25 days holidays in addition to public holidays, carry over flex and festive office closure (a pretty decent annual leave allowance even if we do say so ourselves!) A genuine approach to flexible working - the vast majority of our employees spend at least a day or 2 each week in the office but we’re open to making this work for everyone, their personal circumstances and their workloads Enhanced parental leave offerings with 6 months of full salary for the primary caregiver and 1 month for the secondary caregiver A yearly salary review for all employees We are proud to support the continuous professional growth of our employees by providing a personal annual learning and development budget and fully covering the costs of professional membership fees and subscriptions relevant to your role Access to MindTools on us Bike to Work Scheme (because it wouldn’t be very on brand if we didn’t encourage you to think about how your travel affects the environment) Octopus EV Scheme (see above!) A commitment to your wellbeing, with access to our Employee Assistance Programme and complimentary eye tests in partnership with Specsavers Internal working groups to focus on the things that matter to you like our “Women of Arenko”, “Diversity, Equity and Inclusion” and “Parents of Arenko” groups As part of our DEI efforts, we are currently in partnership with MotherBoard which enable us to be committed to improving the working lives of parents at Arenko Regular opportunities to blow off some steam engage with our team, including quarterly socials, the big Festive Gathering and the Summer Party. We’re also working on our wellness initiatives to support your Physical, social, mental and financial wellbeing. Here at Arenko, we want every employee and candidate to feel valued, comfortable, and able to be their own free self at work. Together, we are committed to building a diverse and inclusive culture that encourages, supports, and empowers the authentic voices of all our employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or any other aspect that makes you unique. If you’re excited by our mission and think you could be a great fit, send us your CV!
- Company Name
- The Scottish Government
- Job Title
- Senior Software Engineers
- Job Description
- When was the last time your work benefitted an entire country? At the Scottish Government that’s not an abstract goal – it’s our daily mission. We’re looking for Senior Software Engineers to play Joining our growing team, you’ll a key role be enabling wider digital transformation across the public sector. Positions exist for application development and platform engineering. Our growing Identity team provides a terrific opportunity to develop, scale and manage an identity service for public sector organisations so the people of Scotland can access services with a single account – see ScotAccount to learn more. In our Platform team you would be building common capabilities with opportunities to build common work in platform engineering and building out an emerging Internal Developer Platform. Our Tech Stack We welcome developers interested in working across both the front and back end (recognising you may be stronger in one of the areas). Our services and applications run on AWS (Amazon Web Services) using Kubernetes, backend services are written in Java, with Node JS and Typescript used for front end applications. Python is used with IaC. Persistence is provided by S3, DynamoDB and Redis. We use Grafana/Prometheus for metrics and dashboarding; and Gitlab for CI/CD. The cloud platform team operate both an AWS and Azure platform. Gradle is used to build the services. Responsibilities Availability and capacity management You manage service components to ensure they meet business needs and performance targets. Development process optimisation You identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions. Modern standards approach You competently apply modern standards approach and guide others to do so. Programming and build (software engineering) You collaborate with others when necessary to review specifications. You use the agreed specifications to design, code, test and document programs or scripts of medium-to-high complexity, using the right standards and tools. Service support You identify, locate and fix faults. Systems design You design systems characterised by medium levels of risk, impact, and business or technical complexity. You select appropriate design standards, methods, and tools, and ensure they are applied effectively. You review the systems designs of others to ensure the selection of appropriate technology, efficient use of resources and integration of multiple systems and technology. Systems integration You define the integration build. You co-ordinate build activities across systems. You understand how to undertake and support integration testing activities. User focus You collaborate with user researchers and can represent users internally. You champion user research to focus on all users. You prioritise and define approaches to understand the user story, guiding others in doing so. You offer recommendations on the best tools and methods to use. Success Profile Success profiles are specific to each job, and they include the mix of experience, skills and behaviours candidates will be assessed on Experience: Lead Criteria 1 – You run it. Your experience developing and deploying an application, allows you to define the monitoring, alerting, and operational procedures of an application in order to consistently identify, locate and fix faults. Lead Criteria 2 – Team working. Your experience participating and improving team processes means you are able to identify opportunities to optimise processes and contribute to the implementation of proposed solutions; and help the recruitment and onboarding of new staff members. You write it. Your experience building solutions to problems of high complexity allows you to use agreed specifications to independently design, code, test and document programs or scripts of high complexity, using the right standards and tools. You design. Your experience engineering systems, with a variety of technologies and patterns allows you to design systems, choosing appropriate technology, approaches, and embedded security controls. You deliver. Your experience implementing features, enables you to take end-to-end ownership of defining and implementing a feature. You know your users. Your collaboration with product and design teams enables you to define the user needs in a story and communicate them to technical colleagues. Technical / Professional Skills: This role is aligned to the Senior Developer – Non-Management role within the Software Engineering/Development Job Family. You can find out more about the skills required, here: Software developer - Government Digital and Data Profession Capability Framework. These skills are assessed by technical assessment. Full details of the assessment and skills being assessed will be shared in advance with all candidates invited to this stage. Behaviours: Making Effective Decisions - Level 4 Working Together – Level 4 You can find out more about Success Profiles Behaviours, here. Behaviours are assessed at interview. Full details will be shared in advance with all candidates invited to this stage. How To Apply Apply online, providing a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet each of the six Experience criteria listed in the Success Profile above. Candidates will have their applications assessed against all Experience criteria. If a large number of applications are received an initial sift will be conducted on the Lead Criteria highlighted above. Candidates who pass the initial sift will have their applications fully assessed. If invited for further assessment, this will consist of an interview and DDaT Technical assessment where the behaviours, experiences and technical skills outlined in the Success Profile will be assessed. The sift is scheduled for w/c 14th April. Interviews and DDaT Technical assessments are scheduled for w/c 28th April, however these may be subject to change. About Us The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including education, health, the economy, justice, housing, and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. Our staff are part of the UK Civil Service, working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland. We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer. DDaT Pay Supplement This post is part of the Scottish Government Digital, Data and Technology (DDAT) profession, as a member of the profession you will join the professional development system. This post currently attracts a £5000 annual DDAT pay supplement, applicable after a 3-month competency qualifying period. The payment will be backdat...