Service Reporting Analyst
On site
Leeds, United Kingdom
Full Time
24-03-2025
Job Specifications
Company Description
Are you ready to join the forefront of technology innovation with Netcompany?
As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting.
Operating across both public and private sectors, we offer a comprehensive range of services from application development and seamless cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs
Job Description
We have an exciting opportunity for an Operational Reporting Analyst, within Service Management, to join our growing team. As part of the role you will collaborate with the team to provide value through reporting and analysis to support Continual Improvement and broader business objectives.
Key responsibilities:
Prepare, review, and submit reports (covering service performance, key metrics and operational efficiency) in line with client requirements and timelines.
Maintain a deep understanding of the client's service operations and utilise this knowledge to provide actionable insights and analysis.
Facilitate large stakeholder meetings, including presenting findings and guiding discussions on service performance.
Proactively define and refine client reporting requirements, managing expectations to ensure clear and effective communication.
Identify and manage risks, assumptions, issues and dependencies (RAID) related to Service Management, developing mitigation strategies and ensuring transparency through reporting.
Produce regular and valuable performance reports and dashboards that drives stakeholder decision-making
Analyse trends over time to provide forward-looking insights that support business and operational, strategic decision-making.
Ensure data accuracy and consistency by validating reports and improving data quality processes.
Collaborate with stakeholders and Continual Improvement to ensure reporting and data analysis is resulting in tangible value.
Qualifications
ITIL4 Foundation is desired
Experience with presenting analysis and visualisations to communicate complex messages
Proficiency in ServiceNow, including building reports, dashboards and working with Performance Analytics
Able to effectively manage stakeholders, supported by strong verbal and written communication skills
Data analysis skills – Ability to interpret large datasets, identify key insights, and present them clearly using standard office suite including Word, Excel and PowerPoint
Additional Information
Benefits:
Hybrid working model with some flexible working
25 days’ holiday
Private Medical Health care via Vitality
Pension contribution, Life Assurance
Professional certifications supported as part of learning and development.
A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well-being services.
Access to our Employee Resource Groups, our groups represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another.
Join Netcompany, where we proudly hold the 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees’ Choice Awards for 2024.
At Netcompany, we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy, emphasizing high agility and promoting flexibility, enabling everyone to contribute their best.
Our journey began in the UK with the acquisition of Hunter Macdonald in 2017. As one of Northern Europe's most accomplished IT companies, we have expanded our headcount globally to 7400+ employees and have offices in UK, Denmark, Norway, Poland, Holland and Vietnam.
We are a Disability Confident Employer and are committed to creating an inclusive and diverse environment that celebrates every individual. Our recruitment processes are based on individual merit. If you require any reasonable adjustments or additional support during the interview process, please email HR Team at reasonableadjustments@netcompany.com for assistance.
About the Company
Netcompany is the fastest growing and most successful IT service company in Northern Europe. Today, we lead the way with digitalisation in Northern Europe, building modern IT solutions and introducing advanced use of technology for large global customer, side by side in agile teams. Netcompany leads the way in the next generation of IT consulting, with keen focus on Customer Value, Speed and Guaranteed delivery. We build IT solutions through agile delivery methods with speed to market. Our solutions are based on modern lega... Know more
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