Product Support Specialist
On site
Whetstone, United Kingdom
Full Time
24-03-2025
Job Specifications
Role: Product Support Specialist
Location: Leicester
About the role:
Undertake daily duties to include Eos Query Management, IBT’s, Requisitions, Orders, Works
Orders, Outstanding Orders, Quotes, Tender response, Project costing & quotation.
Provide viable price and delivery recommendations based on available system information
Resolve supplier issues on Delivery performance or returns, credits etc.
Monitor Shared Outlook Inbox, Monitor Personal Outlook Inbox,
Help educate and build product knowledge within the Branch Network.
Assist with order book to ensure accuracy of monthly targets, OTIF and business reporting requirements.
Monitor Dashboard and KPIs and react effectively to maintain targets.
Supplier interaction/relationship building with core suppliers \Eriks Branch Network.
Contribute towards continuous improvement by proactively making suggestions and taking the lead.
Assist and participate with any training needed - system and product training.
Communicate with the Branch Support Manager on any issues faced.
Raise Safety Report Cards on Intelex as required.
Hours of work:
8.30am - 5pm (Mon-Thur)
8.30am - 4.30pm (Fri)
1 hour break
About you:
Experience and Essential Requirements
Understanding of Process Valves, how they work & reasons for use
Understanding of Supply Chain & Process
Understanding of our Customers business and their operating challenges.
Experience in an internal sales or customer service function
Desire & competence to deliver excellent customer service
Capable to provide product / commercial solutions
Ability to manage and prioritise own workload
Working knowledge of MS Office applications – Namely Word, Excel and Outlook.
Experience in a technical biased role I.e. engineering, product, solution sales etc.
Your offer:
And if that wasn't enough to pique your interest, we also offer a very competitive salary and a range of benefits including:
25 days plus bank holidays annual holiday entitlement
Ability to purchase an additional 5 days holiday subject to scheme rules
Contributory Pension Scheme
Cycle to Work Scheme
Life Assurance
Up to 1 day’s paid leave to concentrate on your wellbeing
A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support including:
Unlimited mental health support from qualified mental healthcare professionals
24/7, unlimited remote GP appointments – so you can get fast access to a doctor at a time convenient to you
Six 1-2-1 nutritional video consultations per year
Six 1-2-1 digitally delivered personal training sessions per year
360 Wellbeing Score — take just four short assessments to get your score and unlock six 1-2-1 lifestyle coaching sessions per year
Physiotherapy — eight sessions a year shared between you and your partner
Medical second opinions
Savings and discounts for savings on weekly costs
On-demand wellness content, plus our Wellbeing Calendar, which is packed with podcasts, articles, webinars and more to help manage your wellbeing
Company Sick Pay from day 1
Group Income Protection – after a period of sickness absence
Long service recognition
Free unlimited access to LinkedIn Learning
Free ERIKS Branded workwear
Free Eye tests
ERIKS are an equal opportunities employer
About us:
We’re ERIKS – a leading Specialised Industrial Service Provider, making remarkable a reality every single day.
We offer a wide range of innovative and high-quality industrial service solutions with the overall mission to make “industry work better”. You might just see O-rings and valves, but to us, they help power the world.
We know our hard-working people are the backbone of our mission, providing our customers with specialist knowledge and hands-on service.
This is where you come in!
Why ERIKS?
With 170 sites across the UK and Ireland, a supportive environment is never far away.
And, even though we’re proud to be part of the manufacturing industry, our opportunities extend far beyond warehouse jobs. You might be a fitter in Cork, a workshop engineer in Aberdeen, or a customer operations manager in Hull – wherever you are, your specialism is our strength. Collectively, we all have incredible expertise, and we know it takes dedication and hard work to get there.
At ERIKS, we’re committed to building a community – it’s the people you work with, it’s the support you receive from your manager, it's the technical specialism that is at the core of everything we do.
What are you waiting for? We can’t do it without you!
About the Company
We are ERIKS, a Specialised Industrial Service Provider offering a wide range of engineering components and technical services to all areas of industry. We have a deep know-how in the areas of flow control, drives and power transmission, fluid power, sealing technology and tools, safety and maintenance products. Our technical and supply specialists work with companies across the UK to find, implement and then maintain solutions to help you meet your productivity and reliability objectives at the lowest total cost of ownersh... Know more
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