IT Support Specialist
On site
London, United Kingdom
Freelance
24-03-2025
Job Specifications
IT Support Specialist
About us
Intelligent Internet is a UK-based open-source AI x Crypto startup with a global reach, including our teams in Vietnam, China and Canada. We're pushing the boundaries of artificial intelligence, specializing in Large Language Models (LLMs), multimodal technologies, and the development of advanced AI agents. Our mission: to enhance humanity's intelligence.
About the role:
We are looking for an IT Support Specialist who will be responsible for maintaining an organization’s computer systems and networks, ensuring smooth operation, and troubleshooting technical issues. The IT Support Specialist will report to the IT Specialist on the IT team.
Responsibilities:
Provide technical support to users, including troubleshooting hardware and software issues, resolving network problems, and resetting passwords
Install and maintain computer hardware and software
Monitor and manage IT systems and infrastructure
Identify and resolve security vulnerabilities
Provide training and support to users on new technologies and applications
Stay up-to-date on the latest IT trends and technologies
Subscription management
Manage inventory for IT resources
Device procurement world wide
Key Requirements:
3+ years of experience in IT support or a related field
Strong technical skills, including proficiency with Windows and Mac operating systems, networking
Excellent communication and customer service skills
Ability to work independently and as part of a team
Ability to meet deadlines and work under pressure
Must have the right to work in the UK (We are unable to sponsor visas at this time)
Nice to Have Requirements:
Bachelor's degree in computer science, information technology, or a related field
Basic knowledge in cybersecurity best practice
This role is based in our London office
What We Offer:
Competitive salary commensurate with experience
Unlimited Paid Time Off
Staff Perks including; Birthday Bites and weekly team lunches
Private health insurance
Collaborative and innovative work environment
Opportunities for professional growth and development
Please apply at https://tinyurl.com/yaphnynp or send your CV and cover letter to careers@ii.inc.
About the Company
Mission: Increase humanity’s intelligence. Know more
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