Customer Success Manager - 12 Month MTC
Hybrid
Manchester, United Kingdom
Freelance
21-03-2025
Job Specifications
SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day. Headquartered in Sydney, SafetyCulture has six offices around the world and over 1 million users across the globe.
An exciting opportunity has arisen for a Customer Success Manager to join our SC Training team. We believe that great work happens when every worker gets the knowledge they deserve. Partnering with various customers to understand their business objectives, you will be dedicated to delivering ROI throughout the customer lifecycle. You will be responsible for driving adoption, retention, expansion and advocacy of our products - directly contributing to SafetyCulture’s growth.
Your dedication to our mission and customer-centric approach will ensure you create seamless and positive experiences for our customers. You will build specialist knowledge of our Training products and share innovative ideas on product improvement with cross-functional teams, with a focus on driving continuous improvement initiatives.
How You Will Spend Your Time
You’ll manage a portfolio of customers, with the objective of proactively driving deep product activation and engagement
Partner with your customers to understand their current and future business goals and challenges that translate into strategies utilising SafetyCulture
You’ll be a Training product expert with the ability to advise your customers on best practices using the SafetyCulture platform
Collaborate with the sales team to identify areas of opportunity and ensure non-event renewals
Become a trusted advisor to key stakeholders to enable the best customer experience possible
Advocate for customers by providing feedback to internal teams to influence the product roadmap to drive adoption and retention.
About You
You bring prior experience in a Customer Success Manager role at a SaaS company
You have a background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption
You bring persuasion and presentation skills, with the ability to communicate up and down an organisation
You're passionate about building lasting relationships with customers and colleagues
You bring active listening skills and can understand customer pain points and take action
You enjoy working in a fast-paced organisation & easily adapt to changes in roles and responsibilities
You ideally bring Ed Tech or learning industry experience
More Than a Job
Equity with high growth potential, and a competitive salary
Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
Access to professional and personal training and development opportunities
Hackathons, Workshops, Lunch & Learns
We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
Office Benefits
In-house Culinary Crew serving up daily breakfast, lunch and snacks
Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages
Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
Quarterly celebrations and team events, including the annual Shiplt global offsite
On-site gym, table tennis, board games, books library, and pet-friendly offices
About the Company
SafetyCulture is a mobile-first operations platform that gives you the knowledge, tools, and processes you need to work safely, meet higher standards, and improve every day. What started as a digital checklist app has today evolved into a platform for conducting inspections, raising and resolving issues, managing assets, and training teams on the go. SafetyCulture also helps teams do more than just tick the boxes for governance, risk, and compliance – it can help set environment, health and safety standards, and raise the... Know more
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