Technical Support Agent (Graduate or Non Graduate)
Hybrid
Bolton, United Kingdom
Full Time
17-03-2025
Job Specifications
Company Description
Digital Cloud UK believes that every business deserves robust Customer Relationship Management systems that are easy to set up and use. Our products meet this promise and are supported by our world-class customer service. We work with startups and small to medium-sized businesses to provide cost-effective online tools for business operations.
Role Description
This is a full-time hybrid role located in Bolton, with some work from home acceptable. As a Technical Support Agent, you will be responsible for providing excellent customer support, ensuring customer satisfaction, and delivering technical support. Your daily tasks will include troubleshooting issues and applying your analytical skills to solve problems efficiently.
Qualifications
Customer Support and Customer Satisfaction skills
Technical Support and Troubleshooting skills
Strong Analytical Skills
Excellent communication skills
Ability to work both independently and collaboratively
Strong problem-solving skills and attention to detail
Experience in a tech support or customer service role is a plus
Flexible approach to hybrid working environments
About the Company
At Digital Cloud UK, we believe any business merits Customer Relationship Management systems – a system that’s ready to go, easy to setup and use. All of our products live up to this promise and are backed by our world-class support. And the best part is, you don’t have to break the bank to get them working. Digital Cloud UK works with Start ups, small to medium size businesses, ensuring every business is equipped with online tools for doing business. Know more
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