Hypercare Engineer
Hybrid
London, United Kingdom
Freelance
18-03-2025
Job Specifications
Job Title: Hypercare Engineer
Location: London, UK
Rate: 350 GBP/ Day Inside IR35
Tenant-to-Tenant Migration Experience, Post-Migration Support Experience, Power Platform Additional Support Experience is mandate.
Responsibilities:
Lead the hypercare support team, ensuring effective resolution of user issues during the hypercare period.
Act as a senior escalation point for team members across M365 workloads, particularly Exchange Online, SharePoint, and Teams.
Key Skills:
Expertise in M365 workloads: Exchange Online, SharePoint, Teams (mandatory) and Power Platform .
Proficiency in managing hypercare operations, including ticket triage and resolution.
Strong understanding of tenant-to-tenant migrations and associated challenges, with experience in post-migration support.
Experience:
Experience in multiple tenant-to-tenant migration projects, including leading hypercare support efforts.
Proven track record in producing high-quality user documentation and knowledge transfer materials.Leadership experience in managing technical support teams during high-pressure scenarios, such as post-migration hypercare periods.
About the Company
A leading applied technology services company, we innovate to deliver service excellence and successful outcomes across sales, delivery, and development. With our strategy to be agile, nimble, and customer-centric, we anticipate the future of applied technology and predict tomorrow’s trends to keep our clients at the summit in an ever-changing marketplace. Leading with architecture and design, our next-gen solutions enable enterprises to accelerate on their digital transformation journey. Know more
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