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2025-0037 Cyber Security and Guard Support (NS) - FRI 28 Mar Relaunch

2025-0037 Cyber Security and Guard Support (NS) - FRI 28 Mar Relaunch

On site

Mons, Belgium

Freelance

17-03-2025

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Job Specifications

Deadline Date: Friday 28 March 2025

Requirement: Cyber Security and Guard Support

Location: Mons, BE

Full Time On-Site: Yes

Period of Performance: As soon as possible but not later than 18 May 2025 until 31 December 2025 with possibility to exercise the following options:

2026 Option: 1st January until 31st December 2026

2027 Option: 1st January until 31st December 2027

2028 Option: 1st January until 31st December 2028

Required Security Clearance: NATO SECRET

BACKGROUND

The NCIA has been established with a view to meeting the collective requirements of some or all NATO nations in the fields of capability delivery and service provision related to Consultation, Command & Control as well as Communications, Information and Cyber Defence functions, thereby also facilitating the integration of Intelligence, Surveillance, Reconnaissance, Target Acquisition functions and their associated information exchange.

INTRODUCTION

The NATO Cyber Security Centre (NCSC) is a team of over 200 members working to monitor and protect NATO networks. In the NCSC's role to deliver robust security services to the NATO Enterprise and NATO Allied Operations and Missions (AOM), the centre executes a portfolio of programmes and projects around 219 MEUR euros per year, in order to uplift and enhance critical cyber security services.

In order to execute this work, the NCIA is seeking additional manpower through contracted resources to support the work undertaken by the NATO Cyber Security Centre (NCSC) in the area of Communications and Information System (CIS) security, cyber defence and cyberspace operations.

The Gateway Security Services (GSS) Section facilitates and accounts for all lifecycle aspects of Boundary Protection Components deployed within and on the edge of NATO networks in order to protect key NATO information while allowing NATO staff to work securely and process their information.

NCIA is looking for subject matter expertise for the delivery of this complex and critical cybersecurity capability.

This contract is to provide consistent support on a deliverable-based contract to NCSC based on the deliverables that are described in the scope of work below.

PURPOSE

The Cyber Security SECURE Branch delivers a wide suite of enabling services in specific areas of Technical Services and CIS protection.

Gateway Security Services operate (amongst others) various technologies such as data diodes, secure mail gateways and guard components support the secure cross-domain data exchange.

This Statement of Work (SOW) outlines the services to be provided by the Supplier to NCIA Cyber Security Centre Secure Branch to fulfil identified CYBER SECURITY AND GUARD Support more effectively.

SCOPE OF WORK

The main objective of the statement of work is to underline the Cyber Security needs of the NCSC and to look for support to Gateway Security Services, the ‘Level 3 Cyber Security and Guard that should be manned by the service supplier on a daily basis to ensure service objectives are met continuously.

The aim of this SOW is to support NCSC with technical expertise specifically related to the operation and maintenance of CYBER SECURITY AND GUARD Support with a deliverable based (completion-type) contract to be executed in 2025.

The service provider will be required to deliver a daily activities schedule, orchestrate NCIA processes as well as represent NCSC business unit on an Enterprise Level where required. Tasks performed by a contractor include:

Build, implement, maintain, and support systems within existing cross-domain gateways (System Administration)
Configure, maintain, review and update configuration settings and policies on guard components and data diodes (System Configuration)

Under the direction / guidance of the NCSC Point of Contact, a contractor will be the part of the NCSC Team supporting the following activities:

Central system administration of Guards and Data Diodes to ensure continuing functionality and availability
Hardware and software systems installation and configuration
User and access management
Back up and restore systems data
Monitor system performance and availability
Log forwarding towards archiving and/or forensic systems
Analyze, troubleshoot and resolve application issues
Development of automation scripts to meet day to day system administration tasks
Central configuration of Guards and Data Diodes
Implementation and verification of guards and data diode configuration to meet customer cross-domain data exchange requirements
Adaptation of release markings
Adaptation of email attachment types
Configuration of additional cross-domain flows
Back up and restore configuration data
Updating of Guard and Data Diode software/patches
Monitor patch releases
Test new software and patches
Support A2SL process for approval of software updates
Installation and configuration of software and patch updates
Documentation of Guards and Data Diode systems
Development of SOPs and other documentation for repetitive activities
Produce and maintain comprehensive documentation for all implemented systems
Review and update security documentation
Education/training/familiarization of other teams
Support of Guards and Data Diodes
Technical support in troubleshooting infrastructure and operational issues
Collaborate with other teams for a successful resolution;
Provide technical support and guidance by answering end-user requests to identify issues in secure cross-domain data exchange

The measurement of execution for this work is sprints, with each sprint planned for a duration of 1 week.

Central configuration of Guards and Data Diodes

The purpose of daily Central administration and configuration of Guards and Data Diodes is to ensure continuing functionality and availability of those critical systems in order to support a wide range of end-user facing services.

The Service Provider will:

Support the team by routinely reviewing the tickets queue to ensure 4 hours response time for normal events and 1 hour response time for high/critical events
Provide multi-channel support (phone, email, internal chat)
Develop and maintain a repository of scrips to automate recurring systems administration activities
Ensure correct logging and log forwarding configurations to support availability of system events in central log database
Provide pro-active system administration and maintenance to prevent system failures
Escalate critical events to appropriate channels within 4 hours

GSS contractor is expected to be an experienced Linux administrator and should have sufficient knowledge in Hardware, Systems, Networks, and Cyber Security Tools.

Preparation: Review of incoming administration tickets/requests, initial assessment, categorization and preparation for implementation. Monitor system counters, log files and other usage information to pro-actively identify bottlenecks, upcoming problems. Identify routing tasks that can be automated.

Implementation: Following established processes...

About the Company

EMW was founded in 1995 by engineers and managers who formerly held senior positions in well known telecommunications and information technology companies to pursue their vision for this new company. Our core business is providing information and communication technology services in the areas of planning, engineering and implementation; project and program management; systems integration; operations and maintenance; and training. Our competencies range over all aspects of inside and outside plant; feeder, access and inter-o... Know more

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