Talent Payments Business Support Assistant
Hybrid
Manchester, United Kingdom
Freelance
17-03-2025
Job Specifications
Talent & Royalties-Finance
12 Month Fixed Term Contract (This role could be a Secondment Opportunity for internal ITV employees)
ITV Manchester, Media City + Hybrid (minimum 2-3 days in office per week)
Hiring range: £27,000-£30,000
For more information please email TalkingCareers@itv.com
Your work matters to millions.
Shaping culture is in the DNA of ITV. So, it’s not surprising that you’ll find us in every home in the UK, our productions are famous all over the world and we’re at the forefront of the digital streaming revolution.
When you join us, you enter a fun working environment. With opportunities to learn, to grow and make a real difference. Small enough that your impact’s felt in the business, but big enough that your impact reaches millions of people.
Come develop your skills, change TV and the course of your career. Don’t just watch it. Be part of it. Join ITV.
Your impact sends ripples.
The team…
Our team drives the "Making What Matters" strategy, fueled by a passion for television – from daytime to primetime, and everything in between. Inspired by our audiences, we create, connect, and make an impact, whether it’s starting conversations, winning hearts, or changing minds.
Based in Manchester, our Business Service Centre supports Studios and Broadcast, maximising revenue and working closely with Group Finance. We’re made up of six teams: Talent Payments, Royalty Payments, Purchase to Pay, Order to Cash, Payroll, Record to Report, and Change, all collaborating to deliver excellence.
The role…
Our busy Talent Payment’s team are looking for an experienced Business Support Assistant to join on a 12 month contract. Reporting to one of our Talent Payments Managers, you will support all aspects of the processing of payments to Talent (Artists, Writers, Musicians) in accordance with ITVs Talent Payments policies and procedures, Union agreements, and HMRC regulations. You will be liaising with a variety of stakeholders at various levels so an excellent customer service acumen is imperative for this role.
Some Of Your Key Day-today Responsibilities Will Include
Manage and maintain legal, personal, and contractual data in compliance with Talent Payments policies, Union agreements, HMRC regulations, and GDPR.
Ensure the security and integrity of personal and banking information within the TalentPay system, including scanning and storage of sensitive data.
Oversee onboarding for Talent, Service Companies, Agents, and Independent Producers, as well as system user management.
Maintain the TalentPay system’s hierarchy structure and conduct regular data cleansing.
Support payment processes and error management, acting as the first point of contact for banking issues.
Advise business users on TalentPay matters and collaborate with Business Affairs on legal guidance when necessary.
Provide team support and coverage as needed, ensuring continuity across all tasks.Update KPIs, contribute to team goals, and participate in departmental activities.
Collaborate with the Manager for self-development and take on additional duties as required.
Assist with efficient processing of Talent payments, resolving queries, and enhancing customer service.
Foster positive relationships within GFO teams and ensure services comply with agreed controls and procedures.
Skills You’ll Need (minimum Criteria)...
A number of years experience using professional email communication, with strong communication skills.
Experience in managing high-volume payment functions, with a solid understanding of payment best practices, controls, and procedures.
Proven experience in a customer-facing and processing environment.
Experience working with stakeholders at all levels in a customer service setting.In-depth knowledge and experience in query management and resolution.
Other Things We’re Looking For (key Criteria)...
Strong team player who earns respect at all levels within the business areas they support.
Familiarity with GDPR regulations.Ability to adapt to changing priorities and work flexibly.
Actively supports the principles of Equality and Diversity through good practices.
Maintains confidentiality at all times.
Ability to stay calm and organized under pressure or a heavy workload.
An understanding of VAT accounting principles, HMRC regulations, and a good working knowledge of Talent Union Agreements.
5 GCSEs grades A – C including English and Maths (or equivalent).
Desirable but not essential: Further education diploma / 2 A levels or equivalent.
ITV is for everyone.
ITV strongly encourages applications for this role from disabled people. As a Disability Confident Leader, if you meet the minimum criteria for a role and you have declared that you are disabled, we’ll guarantee to take you to the next stage* (minimum criteria above).
We're happy to discuss any support/personalisation you may need during our application and selection process as part of our reasonable adjustments. Drop us a line if you require anything at talkingcareers@itv.com.
Find Out More About Applying With a Disability.
There may be a few exceptions where we are not able to take all eligible candidates to the next stage due to the volume of applications.
Because those who make an impact deserve to be rewarded for it.
ITV Offers Some Great Rewards And Benefits Including
Flexible working with a range of options to suit everyone
Generous holiday allowance, plus you can buy more
Annual bonus opportunity
Competitive pension contribution
Save as you earn - with an opportunity to buy ITV shares
Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life
More About Our Benefits
Closing date: Midnight Sunday 23rd March 2025
Please note, on occasion we may receive a very large volume of applications which means applications for a role may close earlier than the referenced closing date. We’d encourage you to apply as soon as possible if interested.
About the Company
Here at ITV we’re proud to be the most watched, most loved and biggest commercial broadcaster in the UK. Advertising on ITVX and our huge family of channels offers a variety of premium programming giving you the ability to target all audiences. We can help you target all key demographics and seek out those hard to reach consumers. With our unique regional audiences, you can focus your campaigns on smaller areas, maximising your budget whatever its size. So come and talk to us about how we can help you grow your brand. Know more
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