Home
Jobs
Hologic, Inc.
Director, Technical Support

Director, Technical Support

On site

Brussels, Belgium

Full Time

13-03-2025

Share this job:

Score my CV Apply

Job Specifications

Director, Technical Support EMEA

Role location: Brussels, Belgium

Position Overview:

We are seeking a visionary and dynamic Director of Technical Support to join our team at our Zaventem site. In this critical leadership role you will oversee our customer technical support operations, drive strategic initiatives, and ensure exceptional service delivery to our clients. You will be responsible for leading a team of technical professionals, managing solution-oriented projects, and fostering a culture of excellence and continuous improvement.

Key Responsibilities:

Lead and manage the central service operations ensuring high standards of service delivery and client satisfaction.
Develop and implement a customer service strategy aligning with Hologic’s overall business objectives.
Oversee the performance and development, providing guidance, training, and professional development opportunities.
Identify, initiate, establish and develop strategic relationships with key organisational stakeholders.
Implement best practices and standard operating procedures to enhance performance, cost to serve and service quality
Ensure compliance with industry regulations, company policies and quality standards.
Foster a culture of innovation, teamwork and continuous improvement within the service operations team.

Qualifications:

Established experience in service management or service operations within the medical device or healthcare industry.
Proven track record of leadership and team management in a technical solutions environment is a significant plus.
Strong strategic thinking, problem-solving, and decision-making skills.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
Demonstrated ability to drive process improvements and manage change in a dynamic environment.
Willingness to travel as required.

What We Offer:

Competitive salary and benefits package.
Opportunity to work with cutting-edge technologies and contribute to impactful healthcare solutions.
A collaborative and innovative work environment that values professional growth and development.
The chance to make a difference in the lives of patients and healthcare providers around the world.

Join us at Hologic and be a part of a team that is dedicated to advancing the future of healthcare.

#director

About the Company

We’re an innovative medical technology company whose purpose is to enable healthier lives everywhere, every day. While we discover and develop groundbreaking products and services that benefit everyone, we are especially passionate about those that advance women’s health and well-being. This allows us to be a company that prospers, grows and empowers women to experience healthier lives. None of this would be possible without the talent, skills and aspirations of our employees. Their expertise and dedication to developing an... Know more

Related Jobs

Company Name: RED TIC
Job Title: FULL STACK SOFTWARE DEVELOPER
Job Description: CDI Bruxelles Publié il y a 1 minute RED TIC recherche un(e) Full Stack Software Developer talentueux(se) et passionné(e) pour rejoindre notre équipe de développement. Vous travaillerez sur des projets variés, en prenant en charge à la fois le frontend et le backend, en garantissant des applications performantes, évolutives et sécurisées. Mission Concevoir, développer et maintenir des applications web et mobiles en mode full stack. Développer des API RESTful et/ou GraphQL robustes et sécurisées. Créer des interfaces utilisateur modernes et réactives avec React.js, Vue.js ou Angular. Développer des services backend en Node.js, Python, Java ou PHP (Laravel, Spring Boot, Django, Express, etc.). Optimiser les performances et assurer la scalabilité des applications. Gérer des bases de données SQL (PostgreSQL, MySQL) et NoSQL (MongoDB, Firebase, etc.). Implémenter des tests unitaires et fonctionnels pour garantir la qualité du code. Collaborer avec les équipes DevOps pour déployer les applications sur le cloud (AWS, GCP, Azure). Assurer une veille technologique et proposer des solutions innovantes. Profil Recherché Diplôme en informatique, génie logiciel ou équivalent. Expérience de 3 ans minimum en développement full stack. Bonne maîtrise de JavaScript/TypeScript et d’un framework frontend (React.js, Vue.js, Angular). Solide expertise en backend (Node.js, Python, Java, PHP, Ruby, etc.). Expérience avec les bases de données relationnelles et NoSQL. Connaissance des architectures microservices et des outils Docker, Kubernetes, CI/CD. Familiarité avec les tests automatisés (Jest, Mocha, PHPUnit, Cypress, etc.). Expérience avec Git et les méthodologies agiles (Scrum, Kanban). Compétences supplémentaires appréciées Connaissance des principes DevOps et du Cloud computing. Expérience en serverless (AWS Lambda, Firebase Functions, etc.). Familiarité avec les frameworks backend modernes (NestJS, FastAPI, AdonisJS, etc.). Pourquoi nous rejoindre ? Un environnement technique stimulant et une équipe dynamique. Des projets innovants et challengeants. Des opportunités de formation et de montée en compétences. Un cadre de travail favorisant l’innovation et la créativité. recruitment consulting management training sourcing job jobs offer internship morocco africa java développement developpement développeur developpeur informatique application it jee android consultant devops fullstack. D’abord. Tout d’abord. En premier lieu. Ensuite, de plus. Finalement. En outre. Par ailleurs. En dernier lieu. enfin. D’abord, En premier lieu, Pour commencer, Premièrement, En conclusions ur conclure, Enfn, Finalement, En dernier lieu, bien que. il y a aussi il est vrai que… mais. tout en reconnaissant que… on peut supposer que. Par exemple . En fait . Prenons le cas de. Considérons, par exemple. L’exemple le plus r. Cependant. Mais. Pourtant. Toutefois. Néanmoins. Contraste. Alors que. Tandis que. Par contre. En revancheStack Software Nom et Prénom Adresse Email Mobile Niveau d étude Bac Bac +1 Bac +2 Bac +3 Bac +4 Bac +5 Bac + X Années d’Expérience 0 +1 +2 +3 +4 +5 +6 +7 +8 +9 + 10 Préavis Disponible immédiatement -1 mois 1 mois 2 mois +2 mois Message Upload CV Téléverser votre CV ou tout autre document relatif. Taille max: 2 MB.

Company Name: BrightAnalytics
Job Title: DevOps Engineer – Hooglede (Belgium)
Job Description: Why BrightAnalytics? BrightAnalytics, one of Belgium’s fastest-growing Fintech companies! As an ambitious international scale-up, we pride ourselves on our open company culture that encourages initiative and innovation. Joining us means becoming part of a drive, dynamic and enthusiastic team, where your job will be filled with a variety of projects, technical challenges and opportunities for personal growth. Your mission as DevOps Engineer in our team? Streamline software development, testing, and deployment processes through automation to enhance efficiency and reduce manual errors. Design, implement, and manage continuous integration and continuous deployment pipelines (CI/CD) to ensure smooth and frequent releases. (Gitlab) Utilize Infrastructure as Code (IaC) practices to provision, manage, and scale infrastructure resources dynamically and efficiently. (e.g. Ansible, Terraform) Continuously monitor system performance, anticipate potential issues, troubleshoot and implement solutions to ensure high availability and reliability of services. Optimize the performance of applications and infrastructure to meet business needs. Using technologies like Zabbix, Grafana, Prometheus, Kibana, … Integrate security practices into the development lifecycle, conducting regular security assessments and implementing necessary security measures to protect against vulnerabilities. Develop and maintain disaster recovery plans, including regular backup and restore procedures to minimize downtime and data loss. Create and maintain detailed documentation for systems, processes, and tools. Encourage knowledge sharing within the team to improve collaboration and efficiency. Design systems and processes that can scale with the organization’s growth and adapt to changing requirements without significant overhauls. Are you up for the challenge? You have a bachelor’s degree in Computer Science, Information Technology, or a related field. A Master’s degree is a plus. You thrive on tackling complex problems, finding innovative solutions, and improving processes and systems. You pay close attention to the details, ensuring accuracy and efficiency in your work while maintaining a broad perspective on the project goals. You have a strong affinity for Linux/Unix systems, and love to automate all your tasks usings scripting languages. (e.g. Bash, Python, Ansible) You understand the importance of cybersecurity and are vigilant in implementing best practices to protect data and systems. You have an insatiable curiosity and a commitment to continuous personal and professional growth, always seeking to expand your knowledge and skills. What will BrightAnalytics bring to the table? We will welcome you into an ambitious international scale-up, characterized by its financial health and forward-looking aspirations. You can expect an open company culture, where taking initiative is encouraged and your contributions can significantly impact our success. We will introduce you to a dynamic and enthusiastic team, ensuring your job is filled with variety, collaboration, and continuous learning opportunities. You can expect a competitive salary and a comprehensive benefit package, including a company car, meal and eco vouchers, and health insurance, ensuring you feel valued and supported. We prioritize your work-life balance, offering 32 flexible vacation days and flexible working hours to fit your personal needs and lifestyle. We will ensure you’re part of a vibrant community, with weekly Friday after-work drinks, team-building events, an annual weekend retreat, and colleagues who inspire you to be the best version of yourself every day. Join BrightAnalytics and be part of a company where innovation, personal initiative, and a balanced lifestyle are at the heart of everything we do!

Company Name: Vivid Resourcing
Job Title: Full Stack Developer
Job Description: We are working with a rapidly growing SAAS platform changing the game for insurance procurement using expansive financial data. They are looking for a passionate and skilled Full-Stack Developer to help with the expansion of the company as a fully fledged Scale-up entering another round of funding. You'll play an essential role in shaping the technology that insurance brokers and underwriting agencies rely on daily. They're looking for an enthusiastic and committed individual that can adapt quickly to the fast-paced, innovative environment of a growing startup and is excited to be part of a social team, dedicated to revolutionising the insurance industry. Your Role Expand and enhance our front-end platform with React and TypeScript - other modern UI frameworks are a plus. Proficient in Python, Go, and PostgreSQL to build scalable APIs and integrations. Build integrations with third-party insurance providers, CRMs, and financial platforms. Ensure high performance and security across the platform. Simplify insurance data into intuitive user experiences. Work closely with a small, dedicated team of experts where every member’s contribution is vital. Conduct code reviews, write tests, and stay diligent with code best practices. Your Profile 3+ years of experience in full-stack development, ideally in SaaS or financial/insurance technology. Proficient in React, TypeScript, JavaScript, and CSS. Backend expertise in Python, PostgreSQL, and Docker. Experience with Restful API's Understanding of security best practices for web applications. Agile mindset and experience working in SCRUM/Agile teams. Fluent in Dutch and English. The offer Up to €6.4k Meal Vouchers - Group Insurance - Health Insurance - Annual Bonus Scheme - Company car/mobility budget Hybrid working: 1-2 days in the office Join a company that promotes career progression and is aiming for you to become Team Lead and beyond in the future. Continuous learning and growth

Company Name: Harvey Nash
Job Title: Salesforce Developer
Job Description: We are seeking a highly skilled Senior Salesforce Developer to join our dynamic Salesforce squad. The ideal candidate will have a minimum of 5 years of experience in Salesforce development and a strong understanding of Salesforce frameworks. He will be responsible for designing, developing, and implementing customized solutions within the Salesforce platform. This role requires a proactive individual who can work both independently and collaboratively within a team. Design, develop, test, install and support application systems in line with product requirements Create, deploy and maintain end-to-end CI/CD pipelines ensuring the development and release of software is as seamless as possible Apply automation, monitoring and visualization across the architecture Work hand-in-hand with developers and testers to ensure code deploys and operates to the highest quality standards Analyze problems, develop and propose solutions and share it with other team members Prepare and study the technical feasibility and estimates of the proposed systems solutions Develop and maintain technical documentation, prepare and give presentations to other team members, management and customers Provide coaching and training to more junior team members of your squad Provide timing/scheduling estimates to team leader and propose corrective actions to timelines when necessary Demonstrate customer centricity by working closely together with the internal customer Organize efficient handover through high quality documentation and training Collaborate with other engineers to innovate and implement the components of the design system Other technical skills - Change management and continuous delivery pipeline tools: Confluence, Jira, Git, Jenkins, Service Now. Concrete experience of another Object Oriented language like Java, C++... is a plus. Good understanding of Web technologies including HTML, CSS, AJAX, Web Services, SOAP, REST. Knowledge of Marketing Cloud, CRM Analytics and Data Cloud is a plus. Used to work in an agile environment with a good knowledge of Jira and Confluence. What will make you successful - 5-10 years of IT development experience. Solid programming/coding experience in Apex, Lightning, JavaScript. Any Salesforce certification is a plus. Strong understanding of the Salesforce platform, including Apex, Lightning, and Salesforce APIs. Strong knowledge in the Salesforce configuration. Should know what is out of the box and what should be customized. Experience in Salesforce integration with other applications. Strong understanding how systems interact with each other, including error handling, security, and performance. Knowledge in DevOps and experience in branching strategies, continuous integration, testing, deployment, and monitoring. In an Agile environment that require a high degree of scalability and reliability. Team player, ability to collaborate with teams operating in other time-zones (Europe and APAC). Excellent written and verbal (English) communications, strong interpersonal skills and customer centric attitude. Analytical with very good troubleshooting skills in understanding very complex situations and dependencies. Data Cloud Professional (4-5) Marketing Cloud Professional (4-5) Salesforce admin Professional (4-5) ( 5,00 years ) Salesforce Apex Senior (6-9) ( 7,00 years ) Web development knowledge Professional (4-5) ( 5,00 years )