Service Delivery Project Manager
Hybrid
Manchester, United Kingdom
Freelance
13-03-2025
Job Specifications
Hello Network,
I hope you're doing well today!
We are recruiting a freelance Service Delivery Manager role for our Client in Manchester, United Kingdom:
Duration: 6-12 months + extensions
Location: Manchester (3 days onsite per week)
Pay Rate: Negotiable
Inside IR35
Key Responsibilities:
We are seeking a dynamic and experienced SIAM Delivery Manager to join our team in Manchester. You will play a pivotal role in the management and delivery of services across multiple suppliers in a complex multi-sourced environment, ensuring seamless service integration and optimal delivery aligned to our business objectives.
As the SIAM Delivery Manager, you will lead the operational governance of service delivery, ensuring adherence to Service Integration and Management (SIAM) frameworks and best practices. This role requires excellent stakeholder management skills, a strong understanding of IT service management (ITSM), and the ability to coordinate and drive performance across various internal teams and external service providers.
Key Responsibilities:
Manage end-to-end service integration across multiple suppliers, ensuring services are seamlessly delivered to meet agreed SLAs and KPIs.
Lead and enhance the SIAM framework to ensure effective governance, collaboration, and communication between internal stakeholders and third-party providers.
Establish and maintain robust service delivery processes, ensuring compliance with ITIL/ITSM best practices.
Oversee the day-to-day management of supplier performance, proactively addressing issues and driving continuous improvement.
Facilitate cross-supplier forums and meetings to ensure alignment, resolve disputes, and encourage a culture of partnership.
Support incident, problem, change, and release management activities by ensuring clear responsibilities and processes across suppliers.
Monitor, report, and analyze service performance data, providing insights and recommendations for improvements.
Act as the point of escalation for service issues and drive timely resolution in line with contractual obligations.
Ensure risk, compliance, and security requirements are met across all service providers.
Champion a customer-centric approach, ensuring that the services delivered meet or exceed business and end-user expectations.
Contribute to the ongoing maturity of SIAM practices within the organization.
Skills & Experience:
Proven experience in a SIAM Delivery Manager or similar role within a complex, multi-supplier IT environment.
Strong understanding of SIAM principles, frameworks, and best practices.
Extensive experience in IT Service Management (ITSM), with certification in ITIL v4 (Foundation as a minimum; additional certifications are advantageous).
Demonstrated ability to manage and govern service providers, ensuring compliance with SLAs and driving continuous improvement.
If you are interested, or you know someone that could be please reach out and we can arrange a time to speak?
About the Company
Digisourced is a premier global recruitment firm specialising in connecting top talent with industry-leading organizations across a wide range of sectors. With a team of experienced consultants, we leverage our extensive network and in-depth market knowledge to deliver tailored recruitment solutions that drive success for our clients Our personalised approach focuses on understanding each client's unique needs and corporate culture, allowing us to identify and attract the most suitable candidates. We take pride in our con... Know more
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