IT Support Analyst
On site
Chandler'S Ford, United Kingdom
Full Time
12-03-2025
Job Specifications
Company Overview
At Synamedia, we’re a global team of 1,700+ trailblazers across 20 countries, revolutionizing how the world is entertained and informed. With a legacy of protecting our long-time customers, we’re laser-focused on driving growth and leading the charge as the industry shifts from Pay-TV to IP and streaming. We are the pioneers in next-gen media cloud services who power the viewing experiences of billions of people on Earth with our best in class live streaming, distribution, ad tech, cloud platforms, and more.
Our solutions, built over three decades and trusted by 1,000+ customers, fuel giants like Disney, NBA, The Olympics, Astro, Comcast, Tata Play, and many more.
Ready to grow with us and shape the future of media and entertainment solutions? Let’s do it together!
Role Description
We are looking for a highly motivated self-starter who wields a robust appetite and tenacious grit for learning, building, and collaborating. Embarking on a journey alongside a widespread colony of over 1,700 employees, you will collaborate with a plethora of teams within 3 sites in United Kingdom, and others all over the globe.
Responsibilities
Providing IT Tier-2 level support both to deskside and remote to our internal staff, VIP and Execs.
Responding to queries via tickets, chat, email and phone for our global staff.
Diagnosing and resolving issues with PC and MAC hardware, software, networks, printers, telephony and conferencing equipment.
Following up with staff to ensure full resolution of issues.
Writing, editing, and revising solution documents for new/updated software and hardware is an advantage
Projecting work and acting as liaison to other teams as needed
Regular traveling to support other United Kingdom offices/sites (Chandler’s-Ford, Maidenhead & Datum).
Shipping logistics to remote users.
Good communication and documentation skills are an advantage.
Personal Attributes
3 years of experience in a HelpDesk/Deskside Service environment
Excellent customer service and communication skills
Strong compute skills and the ability to troubleshoot and diagnose issues
Experience supporting both PC and Mac hardware, software, printing and basic networking
Documentation skills to aid in writing and updating internal and customer facing solutions to technical issues is an advantage
Familiarity with Microsoft Office 365, Dynamics, SharePoint, and Active Directory
Exposure to Microsoft Azure or Amazon Web Services is an advantage
Bachelor's Degree is highly desired, but not required
A Culture of Belonging
Synamedia is committed to promoting a diverse, inclusive and equal opportunity community - a place where we can all be ourselves and succeed. Our values connect us, and we love to win together. We work with a bias to action, we innovate and encourage curiosity to grow and evolve, as a team.
In our aim to foster a people-friendly environment, we offer a range of family friendly, inclusive employment policies, flexible working arrangements, engagement activities and services to support all our colleagues across our 20 office locations. Synamedia regularly organises community events that promote cohesion and diversity among colleagues. We are proud of our mental health wellbeing initiatives, our Pride month awareness campaign, our cancer awareness programme and much more.
More information
If this role sparks your interest, have any questions, or require any accommodations to be made to help you through your application, please reach out to our recruitment team, who would be happy to help.
About the Company
We’re trusted by service providers and content owners to protect, enrich, and deliver video. The flexibility and agility of our cloud products enable customers of all types and sizes to launch, monetise, and scale services at speed. Our award-winning portfolio includes intelligence-led anti-piracy, advanced advertising, business analytics, broadband and streaming video platforms, and video network cloud and software solutions. Synamedia is backed by the Permira funds and Sky. Know more
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