IT Technical Support Specialist (Level 2)
On site
Swansea, United Kingdom
£ 32,000 / year
Full Time
12-03-2025
Job Specifications
IT Technical Support Specialist (Level 2)
Office Based - Swansea
Salary: £30,000 - £32,000 per annum (depending on experience)
Garmin do not offer Sponsorship, all candidates must have the right to work in the UK.
Purpose of the Job
Employees in this role function as IT professionals serving as technical experts and participate in or oversee a variety of analytical and technical assignments that provide for problem diagnosis and solutions documentation, implementation, administration, support, and maintenance of a variety of hardware, software, and network products in an IT Service Desk environment.
The role is broadly split between providing day-to-day operational support for existing IT services and users of those services, and project work leading to the development and deployment of new IT services.
Key Duties & Responsibilities
Provide 1st and 2nd level IT support.
React with urgency to critical business outages and initiate Garmin’s incident management process.
Take ownership of IT incidents and take a proactive approach when dealing with user issues. This includes regular communication and updates to end users.
Complex troubleshooting for both Windows and Mac environment.
Transfer IT tickets to remote teams as appropriate.
New starter and leaver administration (and asset reclaim).
Procure, build and deploy IT hardware.
Provide IT peripherals as needed.
Manage and implement initiatives or change controls.
Make recommendations for improvements.
Create work instructions and knowledge articles.
Maintain stock levels for IT supplies.
Maintain accuracy of asset information.
The person having this role plays a vital part in the services that the Garmin EMEA IT Department delivers as they are the first point of contact for associates when they require IT assistance or advice. This requires a greater understanding of customer care as well as high technical knowledge.
Ensure that associates are trained and aware of our IT standards, policies and procedures, and be prepared to uphold and enforce them.
Assist the IT Service Desk Team in Garmin Southampton with remote support or administration.
Travel to other Garmin locations and provide support as needed.
Perform other duties as necessary.
The requirement of the position is to work from the office 5 days a week.
Experience or knowledge of the following technologies:
Proven experience of using and configuring Microsoft operating systems.
Microsoft Office troubleshooting.
Active Directory account administration.
Office 365 administration.
Microsoft Exchange mailboxes and permissions.
Laptop, desktop and printer hardware.
Barcode scanners and label printers.
Mobile device support and management.
Able to identify interdependencies in system and application components.
Education & Experience
CompTIA A+
MCP Microsoft Client Operating Systems
MCDST
3+ years working in an IT Service Desk team.
Experience of using and configuring Microsoft Operating Systems.
Good knowledge of Microsoft Office desktop applications.
Previous experience of supporting IT systems in a production or manufacturing environment.
What we can do for you;
Enhanced Pension
Enhanced annual leave
Enhanced Maternity/Paternity
Private Medical & Dental
Discounted Products
Employee Share Scheme
Cycle to Work
About the Company
Here at Garmin, we love what we do - fuelling people's passions by creating superior products for automotive, marine, outdoor recreation and sports that are an essential part of our customers’ lives. Our customers are passionate about our products. And so are we. When you work at Garmin, adventure doesn't have to wait for the weekend. Here you can put your love for the outdoors into action. From test runs to training rides, there are so many ways to use our products and follow your passions every day. Our Mission is to be ... Know more
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