Home
Jobs
Notion
Customer Success Manager, Dedicated, France

Customer Success Manager, Dedicated, France

On site

Paris, France

Full Time

12-03-2025

Share this job:

Score my CV Apply

Job Specifications

About Us

We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.

We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.

Notion is an in person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day).

About The Role

At Notion we love our customers and we hope they love product too. Our Customer Success team are primarily charged with providing our business customers with a first class experience and aiming to drive maximum value against their requirements. Driving product adoption and utilisation through a range of tactics to ensure a strong account health score. Also partnering with our sales team to manage renewal and expansion of our account base to help grow Notion in EMEA

We're looking for a motivated Dedicated Customer Success Manager, France with an entrepreneurial and building spirit to join our Customer Success team! The French region has been one of the most important markets for us. As an early member of the team, you'll be instrumental in helping define our sales and customer success motion, meaningfully shape our future product, and drive business revenue, all while having a blast doing it!

Notion is an in person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day).

What You'll Achieve

Drive onboarding, adoption, utilisation, and growth in Notion’s existing customer base by owning specific customer accounts
Learn our product inside and out and help your customers drive business outcomes
Proactively identify customers who aren’t maximising their opportunity with our product/service and reach out to create an action plan to help them achieve success
Partner with the Sales team on accounts to expand use cases and create stickier customers
Collaborate with our Sales team to realise successful renewals and expansions
Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction
Surface opportunities to expand existing accounts when it’s right for the customer
Document and share key findings/learnings with broader Notion organisation

Skills You'll Need To Bring

You have 5+ years experience of Customer Success at a fast growing software company with a track record of high achievement
You are a fluent French speaker
You’re highly adaptable, easily acclimating to a rapidly changing business and industry
You have a growth mindset and view setbacks as learning opportunities, not failures
Strong intrinsic motivation to be a top performer and contribute to a team
You can put yourself in others’ shoes and see situations from perspectives other than your own
You’re motivated by seeing others succeed and grow when you partner with them
You love getting to know new people and helping them solve their business problems

Nice To Haves

You have experience training users of SaaS products
You have experience working with user communities
You've been an early customer success hire at a fast growing start up before
You've got strong technical chops
You have experience using Notion
You have experience using tools like Gainsight, Outreach, Salesforce

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Notion.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy.

About the Company

Notion blends your everyday work tools into one. Product roadmap? Company wiki? Meeting notes? With Notion, they're all in one place, and totally customizable to meet the needs of any workflow. It's the all-in-one workspace for you, your team, and your whole company. We humans are toolmakers by nature, but most of us can't build or modify the software we use every day — arguably our most powerful tool. Our team at Notion is on a mission to make it possible for everyone to shape the tools that shape their lives. Know more

Related Jobs

Company Name: fortil
Job Title: Développeur Angular (H/F)
Job Description: Nos ingénieur(e)s pilotent les activités de « Digital Transformation ». Nous prenons actuellement en main des sujets d’envergure dans les domaines de la défense, du e-commerce, du médical etc. Notre expertise s’applique à la production et/ou à la chefferie de projet notamment dans des environnements techniques complexes comme la RPA, la Cybersécurité, ou encore l’intelligence artificielle. Nos interventions s’articulent autour de problématiques techniques liées aux dimensions : Software Development Embedded/Iot Devops/integration Infrastructure / infogérance Data & Artificial intelligence Digitalisation Nous recherchons aujourd’hui un Développeur Angular sur Avignon. Vos Missions Développement et maintenance d'applications web en utilisant Angular 17. Mise en place de tests unitaires et d'intégration pour garantir la qualité du code. Participation à la conception technique et fonctionnelle des projets. Collaboration avec les équipes backend pour l'intégration des API. Gestion du versioning du code avec GIT et utilisation d'Helwin pour la gestion des tickets et des projets. Veille technologique pour proposer des améliorations continues et optimiser les performances des applications. Profil Recherché Vous justifiez d'une expérience professionnelle de 4 ans minimum (hors alternance) en développement avec Angular. Vous avez une excellente maîtrise de la dernière version d'Angular (17). Vous êtes à l'aise avec GIT pour le contrôle de version et vous avez des connaissances pratiques sur Helwin. Vous êtes autonome, rigoureux(se) et avez un bon esprit d'équipe.

Company Name: Equativ
Job Title: Frontend Developer [Kamino Retail]
Job Description: Kamino Retail (powered by Equativ) stands at the forefront of retail media innovation as a pioneering SAAS platform. We equip retailers with advanced tools and solutions to revolutionize their advertising strategies, amplify customer engagement, and drive concrete results. Join us in shaping the future of retail media through innovation, collaboration, and strategic prowess. Your mission We are looking for a passionate Junior Frontend Developer to join our Tech team and contribute to our innovative Retail Media monetization platform. Working alongside our product and backend teams, you will help build and enhance user interfaces that deliver exceptional experiences to our clients. At Kamino Retail, we value creativity, attention to detail, and a deep understanding of user needs. What you'll do Collaborate with our cross-functional team in an agile environment Implement new features and enhance existing ones using React/Next.js Create responsive, performant, and visually appealing user interfaces Work closely with our product team to understand user needs and translate them into technical solutions Participate in daily collaboration with backend developers to ensure seamless integration Maintain and improve code quality through testing and peer reviews About You You have completed your studies in computer science or a related field, with a focus on web development You have hands-on experience with React or Next.js through team projects or internships You demonstrate strong fundamentals in JavaScript, HTML, and CSS You have a keen eye for design and user experience Experience with REST APIs and full-stack development is a plus You are eager to learn, open to feedback, and excited about working in a collaborative environment You care deeply about code quality and user experience Why Choose Us? If you are a technical professional with a passion for retail media and a desire to play a pivotal role in implementing cutting-edge solutions, we invite you to apply and join our innovative team at Kamino Retail. Shape the future of retail media with us!

Company Name: Free-Work
Job Title: Développeur full stack Java / Vuejs Confirmé (IT) / Freelance
Job Description: Développer de nouvelles fonctionnalités et des écrans pour des outils d’approvisionnement innovants. Description détaillée des missions :Participer aux développements backend et frontend. Concevoir et développer des écrans d’application from scratch (de zéro). Gérer les dépendances entre plusieurs applications. Résoudre les problématiques liées à l’authentification. Participer aux rituels Agile : Début et fin de sprint. Code reviews. Backlog refinement. Contribuer au run (support opérationnel). Être force de proposition pour apporter des idées et des améliorations. Profil candidat: Profil : Rigueur, autonomie et esprit d’équipe. Capacité à proposer des solutions innovantes. Appétence pour les méthodologies agiles et le travail collaboratif.

Company Name: Centric Software
Job Title: Technical Consultant
Job Description: About The Team Centric Software is looking for an enthusiastic and motivated individual to join our technical team. You will be working directly with our clients, internal and external partners to lead the build and delivery of solution design and configuration requirements to provide best practice solutions. The Centric Technical Team runs implementation projects with customer’s based primarily in France. All team members are home based but are required to go on clients site when needed, and report into the Senior Director of Client Services. What You Will Be Doing As Technical Consultant you will be responsible for delivering Centric PLM Agile deployment projects on-time, per schedule and in budget You will work in a team together with the Project Manager and Business Consultants. You will formulate and document recommendations to configure the Centric PLM system with attention to a client's wishes and C8 “out of the box” capabilities Training of customers on our C8 solution according to the Centric training offerings throughout the different phases of the project Coaching of colleagues and sharing of your experiences and knowledge Flexibility to travel within the region to collaborate on-site with customers and project colleagues. What You Bring Experience in working with AWS, GCP and VM based environments Experience in expression/formula writing, SQL, XML and JavaScript Experience with systems integration (REST API, Db based and flat file) and with data migration between systems. Good communication skills Knowledge about the business processes in the fashion, retail or Fast-Moving Consumer Goods industries would be an advantage Great problem-solving skills to provide Centric PLM solutions and recommendations that will increase profitability and efficiency to our customers Ability to work independently as well as working with a larger team across multiple projects Experience in Agile deployment methodology desirable What We Offer You Competitive salary and excellent bonus package Attractive benefits including private medical cover, dental cover, and travel insurance A modern, international work environment and a dedicated and motivated team A work environment built on collaboration, flexibility and respect Varied and challenging work to help you grow your technical skillset Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.