Desktop Support, Deskside, Service Desk, 2nd Line
On site
London, United Kingdom
£ 243 / day
Freelance
12-03-2025
Job Specifications
Desktop Support, Deskside, Service Desk, 2nd Line
Desktop Support analyst required for a leading financial services organisation based in Canary Wharf.
The successful candidate will be responsible for providing hardware and software support direct to users. This will be based on a working model of incidents, tasks, changes, problems, and escalations which are all subject to KPI's and SLA's.
You will be responsible for the timely delivery of services subject to SLA's and KPI's, and where applicable Service Improvement plans.
Limited company engagement is permitted; IR35 determination is the responsibility of the Limited company providing services prior to commencement.
This is a FULLY ONSITE contract assignment.
Skills and experience required: -
Hardware Support
Software Support, such as Windows (O365, Win 11), macOS, Linux
System Upgrades and Maintenance
Security, Virus, Malware Removal (In conjunction with the IT Security team)
General Networking and Connectivity
Hardware & Peripheral Setup and Configuration: Assisting users with setting up and configuring peripheral devices such as printers, scanners, and external storage devices.
Providing documentation, guides, and training sessions.
IT Asset Management
Major incident Support: providing support where required on Major incidents, testing, trouble shooting, remediation works to bring service/s back on-line.
Joiners/Movers/Leavers - provide the right level of support required to support each of these functions, from building and providing new laptops, install software required, taking receipt of old laptops, freeing up licences etc.
About the Company
The idea of partnership is behind everything we do at Sanderson. It's our values and purpose wrapped up in one word. Our partnership approach challenges the perceptions of our industry, and the people who work within it. We help our clients to hire the best talent through our four divisions; Recruitment, Solutions (RPO & MSP), Projects, and Executive Search. We have global ambition and are growing both organically and through acquisition. We have office across Ireland, UK, Hong Kong, Singapore, and Australia. Our passion ... Know more
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