Supervisor-Data Entry
On site
Harlow, United Kingdom
Full Time
10-03-2025
Job Specifications
About XBP Europe
XBP Europe is an innovative, forward-thinking provider of bills and payment process solutions. Leveraging an EMEA-wide footprint and proprietary technology and services, we are backed by decades of industry-relevant experience.
Bills and payment processes are increasingly omni-channel and paperless. That’s where XBP Europe comes in. Our offerings enable seamless workflows and frictionless transactions. XBP Europe combines physical documents, digital data, and instant messaging to help organisations work smarter. As part of that, we help to gather, process, and refine valuable data for use in decision-making.
Our digital transformation solutions enhance efficiency, cash flow, and end-user experience. We serve a growing client list throughout Europe. See why organisations of all sizes choose XBP Europe as a digital transformation partner, visit our website at www.xbpeurope.com
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Job Description
Title-Supervisor -Data Entry
Job Type- Full Time - Permanent
Location-Harlow CM195qs
Working Mode-Onsite
Shift timings II-Mon - Fri 8:30 AM - 16.30
Shift timings II-Mon - Fri 16.30- 00:30 AM
Position Summary
Responsible for managing the production department for a particular shift. This includes overseeing the processes and efficiencies for day-to-day production activities. Ensure quality standards, production goals and client deadlines are met.
Duties And Responsibilities
Work directly with the Operations Manager to develop and monitor internal and external procedures.
Create an empowering culture that generates associate ownership.
Perform quality control checks to ensure quality and timeliness of jobs and maintain quality standards in all areas of production.
Performs training for new or transferring employees, on equipment and quality procedures.
Oversee the production schedule and manage progress.
Validate turnover communication for accuracy.
Conduct personnel appraisal process.
Assist in developing production goals and lead team to meet those goals.
Assist in leading cross-functional and cross-site teams to develop and implement improvement ideas.
Will monitor workflow and assign duties as necessary to meet Service Level Agreements
Validate all processes are being followed and continually look at ways to make things more efficient
Support corporate leadership and initiatives
Responsible of reviewing and communicating production reports and statistics.
Handle employee issues regarding discipline, performance management and salary recommendations.
Experience And Qualifications
Three-five years experience in a leadership role.
Three-Five years experience in the remittance lockbox operations.
Able to develop action plans for process improvements that create efficiencies and cost savings.
Fully understands job flow and the impacts of events and delays on downstream processes affecting production.
Outstanding leadership abilities, including development of staff, innovation and risk taking, and strategic planning.
Ability to motivate individuals and create a team environment.
Excellent trouble shooting and conflict resolution skills.
Must be flexible and adaptable with changing priorities.
Excellent interpersonal skills.
Outstanding verbal and written communication skills.
Must be proficient in MS Word & Excel
Knowledge, Skills And Abilities
Resourceful: Ability to develop alternate methods to produce the necessary output when needed.
Good personnel leadership skills including the ability to motivate, coach and positively direct employees.
Must have strong communication and organization skills.
High School Diploma or GED.
Physical Demands
Travel up to 10% may be required.
Ability to lift up to 20 lbs.
Extended periods of standing and/or sitting
Use of electronic equipment, including computers and telephones, for extended periods of time.
Benefits
Health & wellbeing programme
Life insurance
Referral programme
Permanent Contract
Referral Bonus
Paid Holidays
Bonus plan
Pension scheme
Eye care vouchers
Wellbeing support line
Company Service Award
Disclaimer
XBP Europe prioritizes individual privacy and is devoted to safeguarding personal data. Our recruitment policy focuses on selecting the most qualified candidates based on merit and skills aligned with position requirements. Candidate information is handled in strict compliance with GDPR policies and relevant data protection laws. Read our GDPR policy here.
XBP Europe is committed to creating a diverse environment. Qualified applicants will be considered for employment without regard to their characteristics or preferences. We provide equality, fairness and respect for all in our employment, whether temporary, part-time or full-time. We oppose and avoid all forms of unlawful discrimination including those known as protected characteristics.
XBP Europe recruiters or representatives will only contact you by emails ending with xbpeurope.com or exelatech.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.
About the Company
Bills and payments are increasingly undergoing a digital transformation that makes them omni-channel and paperless. That’s where XBP Europe comes in. Our proprietary technologies, hardware, and services enable seamless workflows and frictionless transactions. XBP Europe combines physical documents, digital data, and instant messaging to help organisations rethink their bills and payments – and work smarter. We gather, process, and refine valuable data for use in decision-making. Empowered with the right tools, our clients... Know more
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