Desktop Support Engineer
On site
Basildon, United Kingdom
Full Time
10-03-2025
Job Specifications
HCL Tech
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.
It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.
Job Description
Provide direct face-to-face world class end user support experience in a walk-up IT bar environment
Provide primary support to executive users
Greet and assist users with the check-in process
Use outstanding diagnostic and deductive reasoning techniques to resolve productivity issues or perform warm hand off to an available guru with bandwidth
Provide support for corporate sanctioned employee owned devices
Schedule appointments taking into account user availability and the workload of the team
Owns the user experience; including identifying and averting potential escalations
Become experts in and demonstrate new and upcoming technologies
Provide user training on business applications, operating systems, and interprets and communicates IT policies at a level appropriate to the audience
Develop and share solutions to application, operating system and firmware issues
Partner with L3 support teams as appropriate to ensure problem resolution is obtained
Perform problem management on existing and new ticket
Assist with the onboarding of new users including phone setup, access requests, and computer setup
Work with procurement staff to purchase hardware and software
Assist with completion of corporate documentation as necessary
Perform network and corporate application account administration
Perform asset management loaner and retrieval
Ensures configuration and inventory management database entries are complete and accurate
Distribute peripherals and manage inventory levels for lounge
Complete installation and testing of computers and peripherals within established standards and guidelines
Local travel as needed
Perform other duties as assigned
Benefits
A supportive, diverse and global team with a brilliant culture.
Competitive compensation and benefits that includes 30 days’ vacation per year, various insurances like Term life, AD &D and Business Travel insurance. These are apart from the statutory benefits applicable in the country.
Great opportunities to make the role your own, upskill yourself and get involved with exciting projects
Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few.
To know more about us visit – www.hcltech.com
About the Company
HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending Dece... Know more
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