Level 1 Helpdesk Engineer
Hybrid
Cardiff, United Kingdom
Freelance
06-03-2025
Job Specifications
Level 1 SOC / Helpdesk Engineer
We are looking for a couple of dedicated and motivated Level 1 SOC (Security Operations) / Helpdesk Engineers to join our Clients team. This is an exciting opportunity to be part of a growing security operations centre, where you will support in managing security incidents and tickets, helping to maintain the safety and efficiency of our systems.
Key Responsibilities:
Shift Work: Work a variety of shifts throughout the week (Monday-Friday), with the potential for up to 12-hour shifts, including overnight shifts.
Ticket Management: Primarily handling security tickets raised from our Clients SOC monitoring tools. You may also be asked to cover normal helpdesk tickets as an overspill from other areas when needed.
SIEM Training: Comprehensive training will be provided on our SIEM solution, with the expectation to adjust rules to mitigate false alarms as required.
Essential Requirements:
Location: Must be based in Cardiff or Wales, with the ability to be in the office for any daytime shifts.
Availability: Flexibility for shift work, including potential overnight hours.
If you are enthusiastic about cybersecurity and looking for a great opportunity to develop your skills within a supportive team, we want to hear from you!
About the Company
Specialists in talent provision and consulting focusing on enterprise Cloud, Virtualisation, Automation and IT Infrastructure positions globally. We pride ourselves on our ability to understand a clients environment and requirements that in turn enables us to deliver a fast reliable consulting practice. Transparent costs, flexible contract arrangements and a reliable partner that your business can rely on. Know more
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