IT Support Engineer
On site
London, United Kingdom
Full Time
06-03-2025
Job Specifications
We’re Beauty Pie. We’re the world’s first luxury beauty and wellness buyers’ club. And we’re disrupting the beauty industry, one face cream at a time.
Before we arrived on the scene, if you wanted really great beauty products, you had to shop at traditional beauty retail - and overpay for all the crazy markups. Now, our members have access to shop from the best-quality beauty and wellness products (from the leading labs in France, Switzerland, Italy, Germany, Japan, Korea, etc) and get a bigger piece of the Beauty Pie.
As part of a dedicated IT Support team in London, you will have a unique opportunity to build a career in a cutting-edge IT department. You will join a team of experienced IT support staff and will be tasked with supporting a large team of experienced software developers and business functions.
As a IT Support Engineer at Beauty Pie, you will be primarily responsible for supporting the day to day needs of our staff and ensuring both the office and remote workplaces are meeting the requirements of our users. You will need to use your experience in troubleshooting technical hardware, fixing system issues, maintaining onboarding processes, streamlining video conferencing systems, managing access control and will often be assisting in the deployment of global IT initiatives across our international office locations.
We’re working to leverage the latest hardware systems and cloud hosting technologies in order to manage, build and support our organisation. Our common goal is to enable Beauty Pie to meet our development goals by accelerating IT systems and services worldwide.
So, what will you be doing?
Accelerating development through IT support
Fine-tuning hardware configurations for each role
Advancing the user experience in our onboarding process
Improving the remote and office workplace for our staff
We believe it's all about mindset, great skills, the right attitude and a fantastic work ethic. If you’re aligned to our values, excited about the opportunity, and you’re really good at what you do (even if you don’t tick all the boxes) apply anyway!
Strong end-to-end management skills of the incident lifecycle
Skilled in building full machine deployments for specific use cases
Able to work with Windows, MACOS
Established in providing high-level IT Support with 3+ years of experience
Good understanding of network infrastructure
Has in-depth knowledge in own discipline and basic knowledge of related disciplines
May lead projects or project steps within a broader project or program or have accountability for ongoing activities or objectives
Acts as a coaching, mentoring or advisory resource for colleagues with less experience
What makes someone ‘Beauty Pie’?
Our culture is our DNA. It defines who we are, how we operate and how we hire. And it all springs from our values, which are very important to us:
Bring Your ‘A’ Game: Take ownership & accountability. Make sh*t happen. Grow. Support. Evolve. Invent. Be open-minded.
Be Intelligently Rebellious: Challenge the status quo. Push boundaries. Embrace change. Think BIG.
Be Customer Obsessed: Listen & learn. Take ownership. Act fast. Be humble & empathetic. Build & keep trust. Be grateful for feedback.
It’s All For One (& One For All): Take advantage of collective intelligence. Act with integrity. Support & challenge. Embrace individuality. Do right by our company, our members, our colleagues & our environment.
We’re committed to diversity & inclusion
As a business that’s based on fairness and self-worth, our commitment to inclusivity runs through the heart of everything we do. We believe that innovation and creativity come from having a diverse workforce, and are committed to building teams with unique identities, from different backgrounds and with individual perspectives.
We’ve got a long way to go, but here’s how we’re doing as of June 2024:
Employees who identify as female: 68%
Employees from minority ethnic backgrounds: 28%
Employees who identify as living with a disability: 10%
Employees who identify as female in our Product Engineering teams: 32%
Employees who identify as LGBTQIA+: 13%
A bit about our ways of working
We thrive on a high-performance culture where action drives results. At Beauty Pie, we trust our teams to take ownership, move fast, and get the job done.
We operate on a hybrid model, with a minimum of three days in the office each week— with some roles requiring more which will be outlined in the job spec.
This structure fosters collaboration, maintains momentum, and strengthens our team environment while allowing some flexibility based on job responsibilities and business needs. In-person connection is essential to how we work, and we expect teams to be present and engaged. We encourage open discussions during the interview process to align expectations for the role you are applying for.
Your piece of the Beauty Pie:
Life & Balance
Free Membership to Beauty Pie + discount off our products
25 days holiday & your birthday off / 22 vacation days for the US team
Flexible bank holidays
Equal leave for all new parents regardless of gender or personal circumstances
Health & Wellbeing
Private Medical Insurance
Menopause support
£2,500 / $2,500 to spend on your fertility journey after 2 years service
10 therapy sessions through AXA PPP
So, what are you waiting for? Apply now for a chance to be part of an inspirational, international and talented team.
Beauty Pie is an equal opportunity employer. The company will not unlawfully discriminate on grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, pregnancy or trade union membership.
Please let us know, if you require reasonable adjustments at any point during the application and/or recruitment process.
About the Company
We’re Beauty Pie. Before we arrived on the scene, if you wanted really great beauty products, you had to shop at traditional beauty retail. And that meant paying massively inflated ‘luxury beauty’ prices . But not any more. We make our premium products in the same labs as other high-end beauty brands (in France, Switzerland, Italy, Germany, Japan, Korea, etc) and give our members access to shop them direct, for a lot less than you’d pay at traditional retail. Because we believe everyone should have access to the very best i... Know more
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