Digital Onboarding Specialist
Hybrid
Leeds, United Kingdom
Freelance
03-03-2025
Job Specifications
Location: Leeds
Salary: £24,000 - £26,000
About Us
At Arbor, we're on a mission to transform the way schools work for the better.
We believe in a future of work in schools where being challenged doesn't mean being burnt out and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day.
Our MIS and school management tools are already making a difference in over 7,000 schools and trusts. Giving time and power back to staff, turning data into clear, actionable insights, and supporting happier working days.
At the heart of our brand is a recognition that the challenges schools face today aren't just about efficiency, outputs and productivity - but about creating happier working lives for the people who drive education everyday: the staff. We want to make schools more joyful places to work, as well as learn.
About The Role
We are looking for a highly organised and customer centric Digital Onboarding Specialist to join our Implementation team and help us manage onboarding projects with schools moving to our MIS. The remit and focus of the role is to oversee the onboarding of schools that are utilising our Digital Onboarding process. It's a broad and exciting role, so we're looking for someone up for a challenge - if you're a communicative and diligent person, this is the role for you.
Core Responsibilities
Managing onboarding projects with schools moving to a Key Group MIS
Managing the data migration process and ensuring tasks are completed by the school on key dates
Creating and maintaining our onboarding resources (Arbor Training Hub, Help Centre), to support all schools onboarding to Arbor
Prepare, plan and lead internal and external calls and meetings to ensure customer priorities are being met and disseminate information to relevant teams.
Managing all questions and queries relating to the onboarding process and providing sufficient response meeting SLA and quality targets.
Managing risk, change and escalation as appropriate
Being a point of contact as an onboarding specialist providing excellent customer service and ability to speak with confidence about moving to Arbor
Planning mitigation against risk and providing solution
Responsible alongside the Digital Onboarding Team Lead for overall project success and customer outcomes to ensure successful adoption and referenceability of Arbor across our schools
Supporting the Programme teams with project administration
Utilise company software systems to cleanse data and generate accurate client reports for the project & programme teams
Requirements
About you
Experience working in either a project, customer support, admin or software background desirable
Ability to work as a team player and willingness to get stuck in
Effective communication with customers, ability to understand their needs, communicate instructions clearly and make complex technical information simple
Strong organisation and attention to detail, with the ability to effectively prioritise workload across multiple projects
Ability to interpret data in order to understand schools needs and develop schools insights
Capable of working effectively within an entrepreneurial, fast-paced, and results-oriented culture, flexibility to react and adapt to changing scenarios
Ability to find solutions that will deliver outcomes
Proficient in Microsoft and Mac OS Platforms, able to use Excel/ Google Sheets to a high standard
Willingness to travel to client sites
Benefits
What we offer
The chance to work alongside a team of hard-working, passionate people in a role where you'll see the impact of your work everyday. We also offer:
A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!
32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas
Life Assurance paid out at 3x annual salary
Comprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks
Private Dental Insurance with Bupa
Salary sacrifice Pension provided by Scottish Widows
Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay
5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life!
Access to services such as Calm and Bippit (financial wellbeing coaching)
All of our roles champion flexible working and we are happy to discuss what this means to you
Social committees that plan team, office and company wide events to bring people together and celebrate success
Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc)
Volunteer with a charity of your choice for a day each year
Dog friendly offices!
Interview process
Phone screen
1st stage
2nd stage
We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at careers@arbor-education.com.
Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice.
Arbor Education is an equal opportunities organisation
Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.
Refer a friend
Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: careers@arbor-education.com
Please note: We are unable to provide visa sponsorship at this time.
About the Company
With Arbor, over 7,000 schools and trusts reclaim hours every week, see the data that matters clearly, and support their staff with the tools, time and insight to work at their best. Know more
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