Senior Solutions Support Engineer (EMEA)
Remote
United Kingdom
Full Time
28-02-2025
Job Specifications
Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.
Our Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including over 45% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.
Summary
As a Senior Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, creating solutions for customers while scaling our support offering using coding and scripting.
What You’ll Do
Responsible for technical customer support experience within the Wiz product
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams
Identify cases that require escalation (either technically or strategically)
Serve as the subject matter lead on the core technologies within the Wiz product line, providing unparalleled knowledge and expertise
Mentor and coach team members in case management best practices and technical upskilling
Gather, collect, collate, generate and publish content, including training material for team members
Participate in on-call rotation for after-hours, holiday, weekend support coverage
Create, maintain, and coordinate incident management requests to product or engineering
Design and implement solutions that scale the support offering through automations
Participate in on-call rotation for after-hours, holiday, weekend support coverage
What You’ll Bring
Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or the equivalent industry experience and certifications
7+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
A minimum of 3+ year experience with Cloud technologies (Azure, AWS, GCP)
Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON
Proficiency with command-line tools and Linux operating system environments
Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring and logging, as well as local and cloud storage
Experience with DevOps technologies
Familiar with REST API's or GraphQL
Knowledge of basic web technologies (e.g., HTTP, HTML, DNS)
Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
Understanding of relational databases
Familiar with security frameworks or tools
Excellent organizational and project management skills
Fast learner, natural curiosity, and love of technology
NICE TO HAVE
3+ years of hands-on Technical Escalation Support experience (in a Tier 2/3 environment), or related customer-facing role
2+ years of experience with deep technical and architectural knowledge for Security, Networking and Cloud technologies (Azure, AWS, GCP)
Wiz is on a mission to build a special company. To achieve our goal, we are focused on hiring Wizards with different backgrounds, perspectives, and experiences.
Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.
About the Company
Organizations of all sizes and industries use Wiz to rapidly identify and remove the most critical risks in AWS, Azure, GCP, OCI, Alibaba Cloud and Kubernetes so they can build faster and more securely. Know more
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