Senior Infrastructure & Cloud Operations Manager
On site
London, United Kingdom
£ 125,000 / year
Full Time
09-10-2024
Job Specifications
You will oversee the delivery of technology road-maps, global service sustainment and transformation working in conjunction with other key information technology functions. You will also be accountable for the delivery of operational services globally.
Client Details
Our client is a UK provider of Gas & Oil with a Global Portfolio.
Description
You will also be accountable for the delivery of operational services globally that are consistently measured and evaluated to ensure operational excellence, and value driven delivery incorporating continuous improvement.
Key responsibilities for this role are as follows:
Build and maintain a high performing team that delivers Infrastructure services including platform, cloud, network, end user computing and service delivery globally
Design, create, and oversee a cohesive IT Service Management (ITSM) environment that aligns with industry best practices, established processes, and relevant toolsets
Ensure the adoption of (and commitment towards) service improvements aligned to a continuous improvement plan
Foster innovative capabilities within the team that drive a competitive advantage and boost productivity
Continuously evaluate the performance of I&O, including the use of metrics such as Key Performance Indicators, Outcome Driven Metrics and Objectives and Key Results
Shape the infrastructure and operations sourcing strategy based on a comprehensive understanding of the supplier landscape
Cultivate successful relationships with both internal and external stakeholders, build an understanding of business needs and act as a trusted advisor
Support periodic reviews by audit teams, compliance teams, and other risk-related functions as necessary
Develop technology road-maps for key service lines aligned to IS strategy and business objectives, while staying informed about industry trends and provide input in to incorporating emerging technologies in to IS service provision aligned to the IS strategy
Work closely with Global IS Projects and IS Transformation manager around global service sustainment and evergreening of the IS estate, while ensuring support is aligned to deliverables
Collaborate with Global IS Security to ensure I&O actively contributes, embraces, and applies security strategies
Manage the I&O Budget and promote a culture of continuous cost review and optimisation
May be required to provide out-of-hours support via an on-call rota duty manager rota
Profile
Key details include:
Experience in developing strategies and technology roadmaps
Build cloud management solutions, including software development, integration, and ongoing engineering aspects
Apply AI/ML to solve large data challenges and/or to enhance the customer experience
Budget planning and financial management, preferably with prior experience in chargeback models
Deep understanding of current and emerging I&O technologies and practices, and how other enterprises are employing them
Establish and improve DevOps, as well as other working practices (eg, ITIL)
Third-party management, working closely with sourcing and vendor managers
Leading cloud adoption (at scale), including establishing governance mechanisms, delivering migration projects and modifying I&O's target operating model
Developing governance practices to track and measure the quality of services, and maintain service improvement plans
Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units
Consolidating operations capabilities in large, complex enterprise organisations to deliver improved efficiency, while balancing customer preferences for agility
Excellent analytical, strategic conceptual thinking, strategic planning and execution skills
Develop staff including coaching, mentoring and performance management
Maximize effectiveness of nearshore/offshore resource models
Job Offer
This role is offering:
Base salary up to PS125,400 per annum
35% Bonus, Private medical, excellent pension plus more
Hybrid working - 3 days on site near Victoria
Generous AL allowance
About the Company
Welcome to the Michael Page global company profile. Michael Page has five decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents. While size has its advantages, it doesn't define us - the nature of our organic growth means that each new office is integrated into the region that it serves. It also means that as an employer lo... Know more
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