IT Support Officer
Hybrid
Bristol, United Kingdom
Full Time
04-03-2025
Job Specifications
About
We have an exciting IT Support Officer role working for a central Bristol based company.
The role
The IT Support Officer is responsible for managing the Service Desk and triaging incidents to first level support, applying workarounds and escalating problems. The role is also the main communications point for the department with users and responsible for purchasing, configuring, operating and maintaining hardware and software and related company infrastructure.
You will be part of an international team, supporting all of the company’s offices and cloud infrastructure. You would participate in technical research and development to continue innovation across the infrastructure also ensuring that system hardware, operating systems, software systems and related procedures foster staff enablement and organisational values.
Responsibilities Will Include
Creating, updating and responding to Service Desk tickets.
Distributing, escalating and owning the service desk tickets to make sure service standard is maintained.
Performing system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs and verifying completion of scheduled jobs, such as backups, when needed.
Creating, changing and deleting user accounts per request.
Providing support to internal users across the company’s development platforms; investigating and troubleshooting issues as needed.
Repairing and recovering from hardware or software failures; coordinating and communicating with impacted users.
Populating and maintaining the existing knowledge bases and quality documentation as per policies.
Skills And Qualifications
3 years technical support experience
Industrial certification with Microsoft, Cisco, Linux or similar industries
A diploma in IT or equivalent certification
Knowledge of and experience in virtualisation technologies such as Hyper-V and Azure cloud infrastructure
ITIL certification would be an advantage
Administration of MS Office 365, Azure and SharePoint will be considered an asset
Equal strength and interest in technology and customer service
Strong written and verbal communication skills
Perseverance when faced with challenging tasks
Ability to work autonomously
Organisation, prioritisation, ability to multi-task and excellent problem-solving and analytical skills
The Salary
c£30,000 (£28,000 to £34,000 DOE) plus 25 days holiday, pension, life assurance, healthcare scheme, hours of work 9am -5.30pm
Location
Central Bristol, hybrid working minimum of two days a week, quarterly travel to the London office (one day) based in the Shard
Nice-to-have skills
Cisco
Linux
Hyper-V
Azure
ITIL
Bristol, England
Work experience
Systems Administrator
Desktop Support
Languages
English
About the Company
TieTalent is the career growth platform dedicated to tech professionals. By being part of our community they access exclusive content and perks from our partners for services that help them expend their knowledge. When open for a new opportunity, companies apply for them for jobs they want. On their side, companies benefit from an intelligent system allowing them to hire rare talents in tech quickly and hassle-free, that they need to be successful. TieTalent launched in October 2018 and is already trusted by thousands of ... Know more
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