Customer Insights Manager
On site
London, United Kingdom
Full Time
03-03-2025
Job Specifications
As Blueclip we started our journey to bring the most creative minds and the know-how together to deliver great works.
About Our Search
We are looking for a highly analytical and customer-focused Product Marketing / Customer Insights Manager to help our clients understand and optimize their customer journey. Reporting to the COO, you will play a vital role in creating a data-driven foundation for customer insights, running A/B tests, and refining product offerings based on behavioral and qualitative insights.
Key Responsibilities:
Develop and maintain reporting frameworks to analyze customer behaviors, such as visit frequency, browsing patterns, purchase journeys, and much more.
Conduct qualitative research, including customer interviews, to understand motivations, preferences, and pain points.
Collaborate with cross-functional teams to create actionable insights that enhance the customer journey and improve engagement.
Constantly run A/B tests to optimize the user experience and improve conversion rates.
Use SQL and BI tools to analyze data and identify trends, providing recommendations for optimization.
Stay informed about industry trends and best practices to identify growth opportunities.
Qualifications:
3-5 years of experience in product management (consumer-facing platforms), eCommerce/customer insights, or consulting (MBB preferred)
Experience in fashion e-commerce is a very strong plus
Proficiency in BigQuery, SQL, Python, and business intelligence tools.
Strong analytical mindset with the ability to turn data into actionable insights.
Excellent problem-solving and communication skills for presenting findings and recommendations.
Experience running A/B tests and implementing customer-driven improvements.
Ready to leave a mark? Apply now!
About the Company
Blueclip is dreaming to re-define the way of working that we have used to. Know more
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