Airport Representative Team Leader
On site
Gatwick, United Kingdom
Freelance
27-02-2025
Job Specifications
Our Customer Experience Airport Rep Team is an integral part of our business. They’re a friendly face and someone our customers can depend upon when faced with uncertainty on the day of travel at airports across the UK. – be that during periods of disruption or when navigating the varying complex entry requirements.
Please note that we anticipate a high number of applications for this role and therefore we encourage candidates to apply as soon as possible as we anticipate to close this vacancy in a short timeframe.
As part of the recuitment process you may be invited to attend an assessment day, which will be held mid March within Gatwick area (Date and location subject to change due to operational reasosns).
This position is fixed term for 6 months April - October.
About Our Offer
Salary £30,000 per annum
Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
Excellent rates with foreign exchange and discounts with retailers
Discovery day – time to spend working at a local charity or community
Pension scheme and life assurance
About The Job
Lead the shift, acting as the primary point of escalation and directing the team to where they are needed most. Proactively attend to customers' needs and ensure the team is effectively managed in their day-to-day tasks.
Support the Customer Experience Airport Representatives and be a key contact for the Customer Operations Team, Ground Handling Agents, and Station Operations Coordinators at UK airports to ensure a seamless experience for our customers.
Solve issues on the spot, face-to-face, for our customers on the day of travel, using pre-determined customer policies. Work on a shift pattern basis (includes weekends, bank holidays, and nights) to support the wider Customer Operations Team in responding to operational disruptions.
Communicate incidents and customer trends daily to the Customer Operations Team and help the rep team find quick and efficient solutions. Obtain and communicate data during daily operational disruptions.
Work at various UK airports as required, with pre-agreed petrol costs/expenses covered when not working at your pre-agreed base.
Always ensure the best possible level of customer care and service, balancing business and commercial needs by monitoring your own monetary spend within your delegated authority.
Manage the team, keeping each staff member accountable for their service delivered to customers. Train and coach all staff members to continuously improve and be the go-to person for TUI customer service for the whole shift.
Support the Customer Experience Airport Manager in delivering pre-agreed objectives and KPIs.
About You
Customer Focus: Passionate about driving improved customer service and able to remain calm in high-pressure situations.
Communicating Effectively: Experience in holding difficult conversations with customers and staff face-to-face. High standard of written and conversational communication with good attention to detail.
Team Support: Ability to support a small team in resolving customer issues quickly and effectively.
Decision Making: Ability to make informed decisions and review/resolve simple escalated situations, often with tight deadlines.
Collaboration: Effective collaboration and networking skills, with the ability to work independently using your own initiative and the confidence to escalate incidents where appropriate.
Resilience: Ability to perform well in high pressure scenarios, , multi-task and advocate for the wellbeing of customers and the team.
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
About the Company
We’re adventure seekers. Smile givers. Impact makers. We believe in the power of travel. It broadens horizons for our customers, and for our people too. New places to live, new roles to explore, new communities to join. It’s yours for the taking. We’re TUI, a leading global travel and leisure experience company that makes holiday dreams come true for people around the world. We are one of the world’s leading tourism groups counting 1200 travel agencies and online portals, five airlines with around 130 aircraft, over 400 ... Know more
Related Jobs
- Company Name
- Hamilton Barnes
- Job Title
- Voice Engineer (x3) - 6 Month Contract - Inside IR35
- Job Description
- Voice Engineer (x3) - 6 Month Contract - Inside IR35 My client is looking for multiple Voice Engineers for an initial 6-month contract. The role involves a mix of project deployments and operational support, requiring strong expertise in Cisco Unified Communications (UC) technologies. Key Details: Duration: 6 months - Extension Scope Daily Rate: £400- £450 Per Day (Flexible) Determination: Inside IR35 Location: 5 Days a week on site - Heathrow Key Responsibilities: Design & configure Cisco UC solutions including CUCM, Unity, and UCCX. Deploy & optimize SIP trunks, H.323 gateways, MGCP, and QoS policies. Oversee system migrations & upgrades, ensuring minimal disruption. Troubleshoot & resolve call routing, voicemail, and contact center issues. Collaborate with network & security teams to prioritize voice traffic. Required skills and experience: Strong hands-on experience with CUCM, Unity, and UCCX. Expertise in SIP trunking, H.323, MGCP, and SRST. Solid knowledge of VoIP protocols, call signalling, and troubleshooting. Understanding of QoS, voice VLANs, and network integration. We're conducting interviews ASAP, so please respond with your updated CV ASAP if interested! We also offer a fee for any successful referrals! Voice Engineer (x3) - 6 Month Contract - Inside IR35
- Company Name
- TieTalent
- Job Title
- Security Automation and Detection Engineer
- Job Description
- About A multinational semiconductor and software design company is seeking a Security Automation & Detection Engineer for a 6-month contract to start ASAP, based in Cambridge (Hybrid), Inside IR35. Role Overview: Utilising knowledge of security operations, incident response, and detection engineering, you will be responsible for the delivery of SIEM detections and security automations. The successful candidate will be proficient in automation and orchestration tools (e.g., SOAR platforms, scripting languages like Python, PowerShell) and have experience with integrating security tools (e.g., SIEM, EDR, firewalls) APIs, and Case Management tools for data enrichment. Responsibilities: Build security automations, logging, and SIEM detections to improve the Cyber Defence Operation's efficiency, scalability, and incident response capabilities. Design, implement, and maintain automated workflows and playbooks to streamline CDO operations, including incident response, threat hunting, cyber threat intelligence and vulnerability management. Collaborate with Cyber Defence Operation analysts to identify repetitive tasks and automate them to improve operational efficiency. Collaborate with Threat Intelligence, Incident Response, and Attack Surface Management to build and tune robust SIEM detections for both proactive and reactive response actions. Continuously evaluate automation solutions for performance, reliability, and scalability, making improvements, as necessary. Collaborate with third-party vendors and service providers to leverage automation opportunities and ensure successful integrations. Lead technical migration of log sources into Microsoft Sentinel SIEM. Required Skills and Experience: Demonstrated ability in cybersecurity, with at least 3 years in a technical role in security operations and/or security software development. Solid understanding of security operations, automation standard processes, detection engineering and SIEM management. Experience with cloud security tools and platforms (e.g. Azure, AWS Google Cloud) and their integration into SOC operations. Vendor-specific certifications for Security orchestration, automation, and response (SOAR) platforms (e.g., Sentinel SOAR, Splunk SOAR, Palo Alto Cortex XSOAR). Experience contributing to large-scale, sprint-based, security automation and detection engineering projects. Desirable Skills and Experience: Ability to develop and implement long-term automation strategies aligned with security operation objectives. Ability to translate technical concepts into clear, actionable insights for technical and non-technical partners. Meticulous focus on ensuring accuracy, reliability, and security in automation workflows Consistent record of implementing automation and integration solutions in a SOC or similar environment Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed) Nice-to-have skills Python Powershell Firewalls Azure AWS Splunk Cambridge, England Work experience Cyber Security Specialist Security Analyst Security Architect Languages English
- Company Name
- HCLTech
- Job Title
- Database Security Specialist
- Job Description
- We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark. It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. Location: UK (London Information Security Senior Specialist (Database) Information Security is responsible for preventing IT-based crime, hacking, intentional or inadvertent modification, disclosure, or destruction to the organization's information systems and IT assets and intellectual property. The focus of the role is to ensure highly professional and productive procedures, policies and processes/controls are in place, and aligned and agreed and implemented with relevant stakeholders. Overview/Key Responsibilities: The Information Security Senior Specialist (Database) will work with Database Engineering, Database Operations, CISO and audit to ensure that security controls are defined, implemented and operating effectively. Roles within Information Security may cover one or more areas of specialty: Identity & Access Management (which may include, for example, authentication; access management & control; recertification etc.) Information Security (“IS”) Operations (which may for example include, cyber threat operations; protection against data leakage etc.) IS Technology (which may include IS architecture, IS engineering, cryptographic services etc.). Work includes: Identifying and evaluating potential areas of Information Security threat by assessing the probability and impact, and implementing associated mitigations Monitoring and contributing to the implementation of the Information Security strategy Evaluating the adequacy and effectiveness of internal controls relating to Information Security risks Ensuring appropriate procedures, policies and processes are in place, and aligned and agreed with relevant stakeholders Configuration/security baselines Developing appropriate, pragmatic strategies to deliver effective controls and Information Security management objectives and implementation across the bank Managing client relationships and ensuring management focus on the Information Security agenda Work includes: Assessing security/configuration baselines Reviewing/designing security controls to ensure it meets audit and CSO requirements Evidencing (documentation) of control compliance, Building security and resiliency into solutions with appropriate testing and reviewing throughout the delivery lifecycle Ensuring maintainability and reusability of engineering solutions Support PM, Migration Manager and application teams with implementation and Migration activities and tasks to support project delivery Database Expertise: Knowledge of relational databases, security configuration management, security monitoring and tooling. Migration Process Development: Work closely with the project/migration leads to develop robust migration processes (provide security input as required). Ensure seamless integration of migration strategies with minimal disruption to ongoing operations. Collaboration with Application Teams: Support migration and project leads and application teams Plan and coordinate migrations, considering security dependencies and minimizing potential disruptions. You will have: (Skills/Experience) Experience: Minimum of 8+ years of relevant experience in information security roles. Proven experience as a Technical Lead with a focus on Oracle and database management Knowledge of IT Infrastructure Environments/ITIL would be advantageous. Working knowledge of requirements management through to delivery, both Agile and Waterfall. Experience within a tier1 banking experience ideally Deutsche Bank infrastructure environments Excellent self-starter, able to work in virtual global teams in a matrix organization. Extensive analytical skills, flexibility regarding problem solving. Open minded, able to share information, transfer knowledge and expertise to team members. Able to work in fast paced environment. Self confidence You will be: (Skills/Competencies) Qualifications: CISA/CISM or equivalent security certification Demonstrated success in audit remediation initiatives. Excellent communication and collaboration skills. Education: Bachelor’s degree in Computer Science, Information Technology, or related field. Top 5 attributes/competencies/skillset/qualities of the ideal candidate: Self-starter evidenced through assertive and pro-active behaviors. Ability to lead in fast paced, constantly changing environment. Strong stakeholder management skills Strong conflict management skills Strong communication skills
- Company Name
- Square One Resources
- Job Title
- Treasury Systems Application Support Engineer
- Job Description
- Job Title: Treasury Systems Application Support Engineer Location: Manchester Salary/Rate: Up to £414 per day INSIDE IR35 Start Date: 03/03/2025 Job Type: Contract Company Introduction We have an exciting opportunity now available with one of our sector-leading financial services clients! They are currently looking for a skilled Treasury Systems Application Support Engineer to join their team for a contract until September Job Responsibilities/Objectives Provide IT application support for Treasury Systems to meet business operational requirements and deliver project and build activity. Provide IT support for all Treasury applications to ensure maximum service availability. Occasional out of hours support to ensure business critical and regulatory tasks are completed. Working as part of a team or on an individual basis, assist with the delivery of strategic projects. Help to deliver BAU small changes and service improvements highlighting associated benefits and key risks as appropriate. Liaise with suppliers and business partners to ensure effective and rapid resolution of technical issues and to deliver all agreed commitments. Engage with Major Incident Managers and Problem Managers in the event of high severity failures and for root cause analysis when requested. Required Skills/Experience The ideal candidate will have the following: Technical and/or functional knowledge of some (not necessarily all) of the following Treasury IT systems. Most valuable would be Swift and/or Kondor+ or an equivalent Treasury Management System. SWIFT and Swift Webaccess services eg. RTGS/Enquiry Link, Bottomline GTX, Bottomline MMCF, Easyway, Crest, Kondor+, Refinitiv Real Time feed, Bloomberg Unix knowledge Database development skills, particularly SQL or Sybase Other skills: Incident management experience, IT troubleshooting skills Familiarity with call logging systems eg. SMAX Experience of dealing with business customers in an IT service delivery environment If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.