Support Analyst
On site
London, United Kingdom
Full Time
24-02-2025
Job Specifications
Job Title
Graduate Support Analyst
Job Level
Analyst
Type of Employment
Permanent
Location
London
Aquis maintains a presence in both the UK and EU (primarily Paris). Aquis operates a hybrid working environment with a mixture of office and working from home days. In London we currently operate a minimum of 3 days working in the office with Tuesday as an all-in day.
Salary
Please ask recruiter or hiring manager.
Reports To
Head of First Line Operations
About Aquis Exchange PLC
Aquis Exchange PLC (“Aquis”) is Europe’s challenger exchange, creating better markets for a modern economy. Aquis has market-leading technology and innovative rules for trading, and offer primary listings and secondary trading of equities, along with global licensing of proprietary technology.
Aquis consists of four divisions:
Aquis Markets operates lit and dark order books, covering 16 European markets. For its lit books, Aquis uses a subscription pricing model which works by charging users according to the message traffic they generate, rather than a percentage of the value of each stock that they trade.
Aquis Technologies is the software and technology division of Aquis. It focuses on building better markets via the creation and licensing of cutting-edge, cost-effective exchange infrastructure technology and services, including matching engine and trade surveillance solutions.
Aquis Stock Exchange (AQSE) is a stock market providing primary and secondary markets for equity and debt products. It is authorised as a Recognised Investment Exchange, which allows it to operate a regulated listings venue. The AQSE Growth Market is divided into two segments 'Access' and 'Apex'; the Access market focuses on earlier stage growth companies, while Apex is the intended market for larger, more established businesses.
Aquis Data generates revenue from the sale of data derived from Aquis Markets and Aquis Stock Exchange to non-Member market participants.
Aquis is authorised and regulated by the UK Financial Conduct Authority and France's Autorité de contrôle prudentiel et de résolution and L’Autorité des marchés financiers to operate Multilateral Trading Facility businesses in the UK & Switzerland markets and in EU27 markets respectively. Aquis Exchange PLC is quoted on the Aquis Stock Exchange and on the AIM Market (AIM) of the LSE. For more information, please go to www.aquis.eu.
At Aquis you will join a supportive team, where we aim to recruit the best people from all walks of life and diverse business backgrounds. If these sentiments align with your thinking, then Aquis could be the ideal place for you to develop your career.
Benefits (not exhaustive list)
Competitive salary
25 days annual leave - not including bank holidays
Private medical insurance
Hybrid working
Flexible working hours
Company pension
Group Policies – Life Assurance, Income Protection and Critical Illness
Discretionary bonus
Electric Car Scheme
Enhanced Maternity and Paternity Policy
Workplace Nursery Scheme
Length of service holiday entitlement
Job Overview
The primary responsibilities of the Support Analyst will be maintaining, and running the Aquis and Aquis client exchange platforms.
Aquis is a growing business and this list of exchanges which the Exchange Operations Team supports may grow in the future.
The operations team currently work a weekly shift rota covering the hours 07:00-18:00. There may also be some evening and weekend work.
Responsibilities and Duties
• Responsible, along with other operational team members, for the day-to-day running and maintenance of the Aquis platforms.
• Providing first line support, answering phone calls and monitoring help desk systems, dealing with basic issues and escalating other calls to the appropriate person.
• Maintain a high degree of customer service for all support queries
• Performing troubleshooting and collection of information for effective issue diagnosis and internal escalation
• Maintain security reference data for the admissions/withdrawals/amends/edits of securities across all platforms.
• Maintain and enhance knowledge base and documentation.
• Work with other departments (Compliance, Surveillance, Infrastructure and Sales) to ensure appropriately monitored live operations of all platforms
• Raise and deploy changes to support the day to day running of multiple exchange platforms.
• Compile outage reports for any production outages which occur on the operated platforms once the outage has been rectified
• Ensure processes are streamlined
• Ensure process maps are followed to reduce risk.
• Work with teams internally to streamline and enhance operational tool functionality and capture requirements for future development.
Desired Skills/Experience
• Degree level qualification
• Proficient with Microsoft Excel and other Microsoft Office products
• Excellent communication skills with an ability to explain technical concepts in simple terms to a non-technical audience
• Confidence to take inbound calls and make outbound calls
• Understanding of UK and EU equity markets including trade lifecycle
• Ability to write SQL queries and a understanding of relational databases
• Experience using Unix/Linux servers
• Use of GIT version control or similar
• Scripting experience e.g. bash/shell, python or similar
• Basic networking concepts and troubleshooting – TCP/UDP, telnet, IP, Ports etc
Skills
• Effective communicator
• Attention to detail, numerate, self-motivated
• Excellent team player, able to work on own initiative
• Interest in financial markets and the requirements to operate effectively in a highly regulated environment
The statements included in this job description are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
Equal opportunities at Aquis Exchange.
We are an equal-opportunities employer. All applicants will receive consideration for employment without regard to race, gender, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
To express an interest in this role please email careers@aquis.eu with a copy of your CV
About the Company
Aquis Exchange PLC (“Aquis”) is a creator and facilitator of next-generation financial markets, through the provision of accessible, simple and efficient stock exchanges, trading venues and technology. Aquis consists of three divisions: Aquis Markets, a subscription-based exchange offering pan-European cash equities trading; Aquis Technologies, which develops and licenses next-generation exchange technology globally; and Aquis Stock Exchange, a growth and regulated primary exchange delivering capital to companies via the li... Know more
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