3rd Line Infrastructure Engineer - Customer Facing
Hybrid
London, United Kingdom
£ 300 / day
Freelance
17-02-2025
Job Specifications
Job Advert: 3rd Line Support Engineer
Contract: Outside IR35 – £250-300 Per day
Remote: Rare travel in and around London area
SC Clearance to be obtained (UK Citizen / 5 years not leaving the UK)
Current BDS Check as a minimum
Our client, a leading provider of identity verification technology, is seeking an experienced 3rd Line Support Engineer to join their dynamic team. This role offers an exciting opportunity to work with cutting-edge technology, ensuring the seamless operation of critical systems used in high level clearnace.
Key Responsibilities:
Provide 3rd line technical support for identity verification platforms, resolving complex incidents and service requests.
Troubleshoot and maintain SQL Server databases, ensuring optimal performance and data integrity.
Write Adhock MS SQL troubleshooting Quiries.
Support cloud infrastructure and applications within AWS environments.
Utilize Tableau for reporting, analytics, and data visualization to enhance operational insights.
Work within ITSM frameworks to manage incidents, changes, and problem resolutions effectively.
Collaborate with development, security, and infrastructure teams to drive service improvements.
Key Skills & Experience:
Proven experience in a 3rd line support role, preferably within identity verification, security, or fintech environments.
Strong knowledge of SQL Server administration, including troubleshooting and performance tuning.
Worked on SaaS or Mobile Platforms
Hands-on experience with AWS, including EC2, networking, and security.
Familiarity with Tableau for data analysis and reporting.
Understanding of ITSM processes and tools (e.g., ServiceNow, Jira, or similar).
Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment.
About the Company
SoCode was created in April 2016 to address the significant demand level and skills shortages limiting growth levels within the Technology sector. Our business and team have grown exponentially ever since and are operating from Norwich and Cambridge. We provide a range of RPO, Exclusive and Bespoke recruitment solutions to Candidates and Clients. www.socode.co.uk SoCode US off the back of the success in the UK market has allowed us to continue expanding our services to the United States. www.socode.us Know more
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