Cloud Application Support
Hybrid
London, United Kingdom
Full Time
13-02-2025
Job Specifications
Job Description:
Roles and Responsibilities
• To provide L3 and escalation support on voice capture and recording solutions working with large enterprise customers and collaborating with internal teams to drive issues to resolution.
• Collaborate with the team to maintain robust and scalable infrastructure solutions for customers
• Provide Technical Support to customers and colleagues on Products and Services
• Installation/Administration of Linux systems
• Use Kubernetes and Docker to orchestrate containerized applications.
• Use Git, Jira, and Confluence for version control, issue tracking, and documentation.
• Work in Agile environments, participating in daily stand ups, and continuous improvement activities
• Collaborate with cross-functional teams to ensure smooth integration of applications and infrastructure components
• Provide technical guidance and support to team members and clients.
Technical Skills
• Docker Swarm
• Terraform/Ansible
• Linux
• Messaging services – Kafka/zookeeper/Eventstore
• Voice Recording – Nice,Verint, Orecx
• Databases - Oracle/mysql/postgres + any non-SQL – mongo
• Tableau Server
• Experience in Kubernetes & Docker for containerisation.
• AWS/Azure/vSphere/Hyper-V
• EventstoreDB
• MiniO
• Prometheus/Grafana/Splunk/Kibana
Skills and Experience
• Minimum of 1-3 years experience working in L2 and L3 support environment
• Hands-on scripting knowledge like shell scripts, perl, python
• Basic knowledge of cloud services, SaaS models, client server systems
• Product debugging, configuration, release deployment, problem simulation
• Past experience working in L2 and L3 support environment
• Virtualization technologies (VMware, Hyper – V)
• Automation experience and related tools such as Ansible, Jenkins
• SQL and database query and procedures.
• Incident management tools - Jira/Service Now/Zendesk
• Motivated self-starter and self-learner, possess customer centric, problem-solving skills.
• Experience in customer interactions across geographies
• Have good experience in automation and monitoring tools.
• Ability to identify and implement solutions based on product features and recommend best practices based on data analysis
• Proficiency with PowerPoint, Word and Excel
• Ability to organize, prioritize and manage work
• Excellent communication, presentation (both oral and written) and influencing skills.
• Ability to work independently and team player in a technology driven environment.
• Qualifications
• Any graduation with technical background
• CompTIA Linux+ Desirable
• LPIC -1 Desirable
• CKA – Desirable
About the Company
"Empowering Technology Services” Founded in 2003, we are in our 22th year of structured growth. We are a talent-driven talent acquisition company providing individual consultants, project teams, and strategic outsourcing services to clients in various industries. E-Solutions is a certified minority-owned staffing firm spearheaded by industry experts. We offer award-winning solutions for the Global Talent Cloud. Our services include: • Workforce Solutions • Cloud Solutions • Salesforce Practices • Global Payrolling • MSP/V... Know more
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