Major Incident Manager
On site
Brussels, Belgium
Freelance
07-02-2025
Job Specifications
Freelance Major Incident Manager – Brussels (12-Month Contract + Extension)
We are looking for a Major Incident Manager to join a Quality Management team in Brussels on a freelance basis. This is a hybrid role requiring 2 days on-site per week (Friday is the fixed team day). The initial contract is for 12 months with an option for extension.
Languages:
English + French or Dutch (mandatory)
Role Overview
As a Major Incident Manager, you will be responsible for overseeing major incidents and problem management within the ITIL framework. Your role is crucial in ensuring efficient coordination, clear communication, and swift resolution of critical incidents.
You will act as the central point of contact between operational teams (Infrastructure & Operations), technical teams (Development & Infra), and Business stakeholders. You must be able to translate technical issues into business-friendly language while maintaining clear and structured documentation.
Key Responsibilities
Incident Management & Coordination
Lead the major incident resolution process, coordinating technical experts and mitigating impact.
Perform an initial diagnostic assessment and determine which experts to involve.
Facilitate meetings with experts to resolve incidents effectively.
Maintain an action plan and ensure continuous communication with all stakeholders, including management.
Documentation & Administration
Centralize information from teams and ensure detailed and structured documentation in the system.
Maintain clear incident records for tracking and continuous improvement.
Continuous Improvement & Proactivity
Identify areas for process optimization and drive improvement initiatives.
Work closely with the Quality Management team to enhance incident and problem management processes.
On-Call Standby Rotation
Participate in a rolling on-call schedule (approx. 1/3 of the year).
Required Experience & Skills
Minimum 3 years in IT, with a strong infrastructure background (mandatory)
Experience in Incident Management, including diagnostics & troubleshooting
Ability to work in high-pressure and challenging environments
Strong skills in monitoring, alerting, and ticketing systems
Tools like ServiceNow, Ivanti, or APM (AppDynamics) are a plus
Proactive mindset with a focus on continuous improvement
If you’re an experienced Major Incident Manager looking for an exciting freelance opportunity in Brussels, apply now!
About the Company
A global technology recruitment agency, we supply specialist IT Contractors, C-Suite Executives and entire tech teams under Statement of Work solutions, and provide tech jobs for IT professionals. Our team are 70% international and speak 25 languages. Across 8 offices in London, Paris, Amsterdam, Berlin, Zurich, Warsaw, Bangalore and New York we provide local candidates in 40 countries globally including Belgium, France, Spain, the Nordics, USA, India and China. Even in 2021, only 17% of European and 19% of UK tech special... Know more
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