Field Technical Support Officer
On site
Fareham, United Kingdom
Freelance
15-01-2025
Job Specifications
* 6 month contract within the public sector
* Onsite working - Titchfield base
* £16 per hour/£118 per day Inside IR35
* Must be eligible for SC Clearance
Field Technical Support Officer
Our public sector client is looking for a First Line Technical Support Officer to provide support to a number of teams. This will involve diagnosing and resolving various technical issues for members of staff who are working remotely within the field. You will also be responsible for helping build, test and dispatch equipment for new and existing staff.
Key Skills and Experience
* Experience in identifying, troubleshooting, and resolving user requests/incidents.
* Excellent communication skills with the ability to instruct and explain information simply to a non-technical audience.
* Experience of working with a range of Microsoft 365 services
* Ability to work independently and prioritise workload.
* An awareness of data security principles.
Day to Day
* Diagnose technical issues affecting remote members of staff.
* Provide technical guidance on all aspects of interviewing work.
* Test new equipment.
* Support, when necessary, with building, testing and dispatching equipment, as well as manage the returns process.
* Support remote workers with various technical issues.
* Monitor and respond to Service Desk calls logged by the field staff and Field Enquiry Line.
* Diagnose faults, and research effective resolutions providing advice to quickly resolve.
* Review and up-date instruction manuals to support the wider team with troubleshooting.
* Collaborate with various stakeholders within surveys directorate and digital services
* MUST be eligible for SC Clearance.*
Next Steps
If you are eligible for SC Clearance and have the relevant experience for this position, please apply with your up to date CV and I will endeavour to get back to you.
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About the Company
Talent is a global recruitment specialist which brings together experts in tech, transformation & beyond. Founded in 1995, our vision is to empower people to build a better world of work for all. We bring real value to people and organisations by building highly skilled and engaged teams, rethinking technology solutions and taking a people first approach to how we innovate our services. We are specialists committed to creating the most rewarding experiences for our candidates, clients, colleagues and the community. Our va... Know more
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