IT Service Desk Manager
On site
London, United Kingdom
Full Time
07-01-2025
Job Specifications
IT Service Desk Manager
A fantastic opportunity has arisen for an IT Service Desk Manager to join our London based law firm on a permanent basis.
IT Service Desk Manager
Summary:
The role of IT Service Desk Manager is to manage the IT Service Desk team provide an outstanding service to colleagues. In addition, the Service Desk Manager will develop guidelines and procedures to improve the quality of service their team delivers.
IT Service Desk Manager
Key Responsibilities:
* Effectively managing workload and priorities within the Service Desk to meet agreed
service levels, including a high first time fix rate. Ensuring accuracy of data,
processes adherence, end user satisfaction and enabling the staff to work as a team.
* Ensures resources are available to provide service, including accountability for
maintaining shift rotas, coordination of holidays, other leave and changes necessary to
maintain capacity.
* Working with the Service Delivery Manager, engages stakeholders, handles complaints and
issues; ensures resolutions and corrective actions.
IT Service Desk Manager
Attributes/Skills:
* In depth experience of managing a Service Desk Team of 6+ people, distributed across sites
in a professional services, multi-office environment
* Experience of working in a fast paced office environment, with the ability to work under
pressure and manage multiple tasks at any one time
* Experience working for a law firm is desirable
* Excellent communication and presentation skills with the ability to convey technical
information to non-technical staff
IT Service Desk Manager
In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.
DGH Recruitment Limited acts as both an Employment Agency and Employment Business
About the Company
At DGH Recruitment Ltd we pride ourselves on being an approachable, open, and trusted partner within the Talent Acquisition industry. We strive to find the best people in our markets and place them within our portfolio of clients. Founded in 1998, London was our backyard, our mission was to meet and build relationships with as many clients and candidates as physically possible. We now have clients and have placed candidates all over the globe, and we look forward to providing our services in a Sustainable environment. Know more
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