Techbar Support Engineer (SC Cleared)
On site
Gloucester, United Kingdom
Freelance
07-01-2025
Job Specifications
Techbar Support Engineer (SC Cleared)
Our client, a leading global supplier for IT services, requires an experienced Techbar Support Engineerwithactive UK SC Clearanceto be based in their client's office in Gloucester, UK.
This is a fully onsite role.
This is a 6+ month temporary contract, to start asap.
Day rate: Competitive Market rate.
Job Purpose:
Techbar IT Engineer plays a crucial role in ensuring smooth operation of organisation computer systems by providing technical assistance and support to end-users
The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity
Implementation and maintenance of IT Infrastructure to meet the operation and project need
Key Responsibilities:
Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN's, Printers and mobile phones
Managing incident queues
Handling calls with customers, VIP user management
Vendor management
Responding in a timely fashion to reactive or proactive incidents
Recording and documenting incident tickets
Monitoring Phones, emails, Microsoft Team chat for any incoming incidents
Management of Win-10 devices (MMD - Microsoft Managed Devices)
Technical troubleshooting, issues identification and resolution of various services running in WIN-10 operating system
Antivirus Management (Defender/McAfee)
Device movement from one desk to another as per requirement/project requirement
Unpacking and repackaging of Laptop/Desktop delivery and putting shipping label for delivery at users desk/home/another office as part of device handover/collection
Help creating any technical project documentation, reporting and manuals
Building & deploying workstations (Laptops/Desktops) with the standard approved image
Providing Tech-Bar support for users queries/technical resolution
Hardware Asset and CDM management
IT Desk Moves, patching, training/meeting room setup, loan laptop management & setup
Managing the IT kit retirement and moving the device to disposal area
Printers - providing primary support including replacing consumables
Active Directory group management, account unlocks and password resets
Key Requirements:
Experience to troubleshoot issues on Windows 10 Operating systems
Knowledge in installing configuring Starlink satellite network devices
Experience in configuring iPhone/iPad
Creating or deleting ID's for Joiner/Leaver/Mover on Azure portal
Knowledge in new Microsoft Team creation in Teams admin portal
L1 Support knowledge of Application & SharePoint
L1 support troubleshoot office Apps
Knowledge on supporting conference room devices
Knowledge on managing cloud printing
Managing asset inventory
Desktop support experience on Microsoft Managed desktop environment
ITIL certifications or process knowledge
Active SC clearance is mandatory
Proven ability to work well with technical and non-technical staff across numerous areas
Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution
Excellent problem solving and Root Cause Analysis skills
Proficiency in understanding, analysing and defining corrective actions any tickets raised by users
Understanding of virtualisation and environments ability to understand Intune administration
Should have effective communications skills
Ability to multitask and time management skills
Should have customer service experience
Proven strong written and verbal communication and interpersonal skills
Self-motivated and willingness to learn
Special working conditions:
This is 100% onsite role (candidate should be ready to work from office location at Gloucester every day)
Should be ready to work in out of hours (based on Oncall requirement)
Candidate should have full UK driving license and ready to travel
Candidate should have UK Full Driving License as the associate is required to travel within multiple customer sites to support users as per requirement (approx. within 25 miles range)
Major travel will be within the site only to travel from one building to another
Due to the volume of applications received, unfortunately we cannot respond to everyone.
If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
Please do keep an eye on our website https://projectrecruit.com/jobs/for future roles.
About the Company
At Project Recruit, getting to know our clients is at the heart of what we do. Multinational, Industry-leaders trust us to provide stress-free recruitment and Global HR Solutions. Hire the best candidates the diverse global talent pool has to offer and ensure your top new talent is onboarded and paid compliantly, wherever they call home. Enjoy a tailored, data-driven, consultative solution to seamlessly find new talent, quickly onboard new staff and manage their payroll and HR needs compliantly. Major UK and Internat... Know more
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