IT Support Analyst
On site
London, United Kingdom
£ 60,000 / year
Full Time
13-01-2025
Job Specifications
IT Support Analyst
Full Time | City of London | Office Based
£50,000 - £60,000 per annum
Is this the IT Support Analyst role for you?
Crone Corkill are partnering with an international Bank as they look to add an IT Support Analyst to the IT team. Working within a close-knit team, you’ll be key in providing all levels of IT Support, however your primary focus will be 2nd/3rd Line. The most important aspects of the role centre on Windows/Microsoft tech, VMware expertise and Infrastructure Support. This position is office based 5 days per week.
In order to be considered for this hire, it is essential that you have relevant experience working in the Banking or Financial Services industry.
What will you do as an IT Support Analyst?
Act as an escalation point for 1st Line and resolve 2nd & 3rd Line issues
Ensure all users can access the environment and all applications and services are available, up and running
PC Desktop, Laptop and Windows Server Configuration, SCCM, Mobile Device Management, MS Application Support and O365 Administration & Support
Collaborate with other teams to ensure products are installed, configured and integrated to meet user needs
Ensure IT Security policies are abided by, security is monitored and alerts/incidents are responded to
Onboard/offboard users, complete internal user moves, allow access rights and ensure the correct licenses are issued
Assist in the removal of legacy systems and implementation of a new core Banking system
What skills do you need to be an IT Support Analyst?
Relevant experience working in the Banking industry or similar Financial Sector fields
Expertise across the Microsoft stack (Microsoft 365, MDM, OS, protocols etc)
Windows 10/11
Windows Server
VMware (DEM/Horizon desirable)
VMware Disaster Recovery
Entra/AAD and Active Directory (GPO/Registry/ADFS)
Software and hardware troubleshooting
Assisting with InfoSec policy adherence and incident response
VIP/White Glove Support
Experience being involved in projects
Temenos T24 (advantageous)
Some form of experience with Python, PowerShell and/or SQL (desirable)
What’s in it for you?
In return you’ll work as a key member in a team who will be deeply involved in a business wide project to remove a legacy system and implement their new Digital Banking platform. Outside of this large scale project, you’ll also assisting in pushing their Infrastructure forward, help mentor junior members of the team and receive opportunities to grow. You’ll also be entitled to a discretionary bonus, private medical and private dental, among other benefits.
About the Company
We've been recruiting in London for over 40 years. Placing talented people into the key hires that businesses needs to thrive. * Business Support * HR * Marketing * IT * Finance But what makes us different? For us, it's personal. We bring together experienced experts with the independent spirit, specialist skills and innate aptitude to nurture relationships, forge connections and create the perfect chemistry. Have you found one of our roles that isn't for you, but you're actively looking for a new role? Then please r... Know more
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