Head of IT Customer Management (Insurance Experience)
On site
London, United Kingdom
£ 600 / day
Freelance
10-01-2025
Job Specifications
Job Title: Head of IT Customer Management
Location: Hybrid Working (UK-based)
Rate: £550-600 per day (Outside IR35)
We are seeking an experienced, results-driven Head of IT Customer Management to oversee and enhance the delivery of customer platforms within a leading insurance company. This is a high-impact, hands-on role ideal for someone who thrives in a practical, fast-paced environment and has a solid foundation in IT architecture, customer-centric strategies, and regulatory compliance in financial services.
Key Responsibilities:
Lead the IT Customer Management function, ensuring that customer-facing platforms are optimised for operational efficiency and enhanced user experience.
Translate the needs of operational teams into actionable buying strategies, working closely with senior stakeholders to drive alignment and deliver business value.
Provide expert guidance on IT architecture to ensure platforms are scalable, secure, and compliant with industry standards and financial services regulations.
Drive the delivery of automation solutions within the IT landscape to improve operational efficiency's and streamline customer-facing processes.
Manage stakeholder engagement, bridging the gap between technical teams and business leaders to deliver customer-centric solutions.
Ensure compliance with financial services regulatory requirements, providing leadership and guidance in meeting industry standards.
Key Requirements:
Proven experience leading IT operations and platforms within the insurance or financial services industry.
Strong background in IT architecture with a focus on customer management solutions.
Hands-on experience driving automation initiatives to enhance operational efficiency's in a financial services setting.
Deep understanding of compliance and regulatory frameworks within financial services and insurance.
Excellent stakeholder management skills, with the ability to translate technical needs into strategic business solutions.
Practical, solution-oriented mindset, able to lead client-side change and deliver tangible results.
If you're a strategic thinker with a practical, hands-on approach and a passion for transforming IT platforms in the insurance sector, we want to hear from you!
Eames Consulting is acting as an Employment Business in relation to this vacancy.
About the Company
CREATING OPPORTUNITY. Eames Consulting is a contingent recruitment business with international reach, specialising at the mid-to-senior level of the insurance, financial services, and technology markets. We are driven by a common purpose: to make opportunity happen. We create opportunity for our clients to transform their business. We create opportunity for our candidates to thrive in the right job and culture. And we create opportunities for each other to get the best out of our work and ourselves. Our consultants are... Know more
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