IT Support Analyst/IT Service Desk Analyst
On site
London, United Kingdom
£ 40,000 / year
Full Time
23-12-2024
Job Specifications
IT Support Analyst/IT Service Desk Analyst
I have an exciting new opportunity that has become available for a IT Support Analyst to work for our leading London based global law firm on a permanent basis.
IT Support Analyst/IT Service Desk Analyst
Providing 1st and 2nd line global support to the business
Perform technical support functions via phone, remote connection and desk side visits
Log calls in the Service Desk management tool to ensure incidents and requests are managed in a timely manner and escalated using the correct procedures
Build and support laptops, desktops, printers and remote devices such as iPhones
Assist with user account management
Produce and maintain technical documentation and articles for the knowledge base
Experience in a law firm or similar/professional environment
Experience supporting Windows 10, 11 and Office 365 suite
Document Management System - iManage or similar
Excellent analytical troubleshooting skills with the ability to resolve problems methodically and logically
IT Support Analyst/IT Service Desk Analyst
In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.
DGH Recruitment Limited acts as both an Employment Agency and Employment Business
About the Company
At DGH Recruitment Ltd we pride ourselves on being an approachable, open, and trusted partner within the Talent Acquisition industry. We strive to find the best people in our markets and place them within our portfolio of clients. Founded in 1998, London was our backyard, our mission was to meet and build relationships with as many clients and candidates as physically possible. We now have clients and have placed candidates all over the globe, and we look forward to providing our services in a Sustainable environment. Know more
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